Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
AccountManager
KIRAN ASHRAF

KIRAN ASHRAF

Romford

Summary

Goal-oriented International Account Manager bringing years of accomplishment in sales and account relations. Capable of establishing competitive structures, managing large customer load and seeking out new leads with independent and hardworking approach. Seeking new professional challenge with growing team.


Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.


Driven business development professional who effectively builds loyalty and long-term relationships with customers while consistently exceeding sales targets. Working for a leading company EMC as Lead Generation, where gathering info/ relevant data, booking appointment for the Sales team to follow up was my main tasks. My great Danish communication topped with persuasion skills made me very successful in achieving and overachieving my company's target. I was nominated as one of the top 5 performers for the company. Moving ahead in Sales at Autotask as Business development executive, gaining experience in all aspects of sales and marketing, contract negotiation and account management. Both jobs have made me an experienced Sales professional - with a solid track record within outbound business-to-business tele sales. Possessing a significant record of achievement in Sales/Lead generating. My communication skills, and capability of understanding the importance of client's needs, have made me successful in overachieving set company targets. Beyond this I was very well known to build good client relation/ships for future businesses. Currently I am working as Account Manager for Microsoft Denmark through my Company Concentrix.

Overview

18
18
years of professional experience

Work history

Account Manager

EMEA Microsoft Denmark / Concentrix
06.2022 - Current
  • Working as an Enterprise Account Manager for Microsoft Denmark in collaboration with my Danish team
  • Everything from Support, probing with right questioning skills figuring out what the requirements are for the company to match Microsoft products.
  • Working in collaboration with the right people: IT experts, SME (Subject matter expert), partners etc to renew the Enterprise contracts
  • Evaluated and negotiated commercial contracts with existing customers to achieve high renewal rate.
  • Proposed new solutions to meet changing customer needs and objectives to offer added value.
  • Produced management team reports on account health and target delivery.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Upsold and cross-sold complementary products to help boost revenue.
  • Providing support during the whole contract and providing excellent customer service, building great relationships.

Danish speaking customer service Advisor

Teleperformance UK
02.2022 - 06.2022
  • Handling incoming calls, responding to e-mail queries
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
  • Recorded customer communications to maintain proper documentation.
  • Participated in staff meetings to discuss new developments.
  • Recommending and suggestion different products according to needs
  • Handling complaints and queries.

Coronavirus Pandemic
01.2020 - 01.2022

Business Consultant/Enterprise Marketing Nordics

01.2018 - 01.2019

Lead Generation Executive

Denave
Woking, Surrey
01.2018 - 12.2018
  • I have worked for Microsoft Denmark through Denave in Woking
  • Finding leads, qualifying them via different methodologies (BANT)
  • Follow up on different Marketing campaigns
  • Setting up webinars/seminars and arrange invitations and logistics around it
  • Teaching new comers with different campaigns etc
  • Doing reports for Microsoft for each campaign, and providing feedback for new seminars, products etc
  • Arranging internal team meetings, taking minutes
  • Arranging social activities for the team, and the office.
  • Successfully generated new business via telephone sales, achieving profit growth targets.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Improved call metric standards to exceed performance KPI targets.
  • Trained junior agents on customer service excellence, boosting customer satisfaction rates.
  • Smoothened customer onboarding experience, providing superior level of customer care.
  • Used targeted questioning techniques to determine customer needs and appropriate support.
  • Created timely follow-up alerts for increased sales conversions and completions.

Abroad 3
06.2015 - 09.2015

Business Development/ Account

Autotask
Richmond
02.2014 - 04.2015
  • Finding leads, qualifying them all the way to closing deals
  • Follow up on different Marketing campaigns
  • Travelling to Nordics and doing relevant conferences
  • Account management
  • Training new employees/ Newbies shadowing me
  • Managed a portfolio of all the Nordics accounts
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts
  • Exceeding sales quotas

Lead

EMC
04.2013 - 02.2014
  • Uxbridge
  • Contacting SMB- Enterprise businesses in Denmark, by making outbound cold calls daily, promoting the company, their products and the benefit of the industry
  • Promoting a range of products and services, to both new and existing clients
  • Working on high quality appointment setting campaigns
  • Making outbound telesales calls
  • Conveying technical information to customers
  • Identifying needs and matching solutions for the clients Making plans to gain repeat business
  • Performing administrative duties
  • Booking appointments for sales representatives to visit potential customers.

Market researcher

Kantar Operations
Wembley
08.2012 - 12.2012
  • Conducting market research on behalf of a major financial company
  • Responsible for collecting market data and evaluating information from diverse market sources
  • Duties: Creating and produce market research reports
  • Having to deal with customer enquiries Making sure that methods of data collection are effectively and accurate.

Maternity Leave
01.2011 - 01.2012

Social Worker

Albertslund Council
09.2007 - 07.2010
  • Client assessment's/interview / problem solving Process all incoming and outgoing mail through an electronic software
  • System Filing, Scanning, copying, updating customer profiles / portfolios / systems
  • Preparing for office meetings Report writing
  • Dealing with client complaints Helping older pensioners with everyday issues/ applications/ moving to elderly homes
  • Handling all Pension related questions all the way from their application to funeral

Administrative Assistant

Den Sociale Sikringsstyrelse
08.2005 - 08.2007
  • Providing secretarial services such as minute taking and diary management International Pension Office (Clerical
  • Worker specializing in Public Administration
  • Apprenticeship 2 years

Education

VVU Degree - Local Government Administration, Public Administration

2010

BA Hons Social-work - undefined

2005

L'Oreal Paris -

Other work history
Denmark
2001

Skills

  • Fluent in Danish, Urdu/Punjabi
  • Managing full Sales cycle
  • Client relations
  • Business development
  • Administration
  • Sales expertise
  • Account development
  • Relationship-building and management
  • Salesforce
  • Account management
  • Public Relations
  • Knowledgeable in [Technology]
  • Punctual and reliable
  • Target driven
  • Organized
  • Excellent negotiating tactics
  • Self-motivated
  • Proficiency with CRM systems

Additional Information

  • .

Languages

Danish
Native
Urdu
Native
English
Fluent
Punjabi
Native
Swahili
Elementary

Timeline

Account Manager

EMEA Microsoft Denmark / Concentrix
06.2022 - Current

Danish speaking customer service Advisor

Teleperformance UK
02.2022 - 06.2022

Coronavirus Pandemic
01.2020 - 01.2022

Business Consultant/Enterprise Marketing Nordics

01.2018 - 01.2019

Lead Generation Executive

Denave
01.2018 - 12.2018

Abroad 3
06.2015 - 09.2015

Business Development/ Account

Autotask
02.2014 - 04.2015

Lead

EMC
04.2013 - 02.2014

Market researcher

Kantar Operations
08.2012 - 12.2012

Maternity Leave
01.2011 - 01.2012

Social Worker

Albertslund Council
09.2007 - 07.2010

Administrative Assistant

Den Sociale Sikringsstyrelse
08.2005 - 08.2007

VVU Degree - Local Government Administration, Public Administration

BA Hons Social-work - undefined

L'Oreal Paris -

Other work history
KIRAN ASHRAF