KIRA LEA KOSSIA MANOU
London,Purley
Summary
Creative and well trained bilingual lady with valuable professional experienced with focus on customer support. Excels in resolving issues promptly and enhancing customer satisfaction through strong communication and problem-solving skills.
Accomplished Customer Service Support experience of over 5years in various offices. Basic knowledge of technology and Experienced in Finance is committed to delivering high-quality service and fostering positive customer relationships. Passionate about promoting lasting customer satisfaction by delivering quality service. Proficient in customer servive best practices and related options.
Takes on challenging new role harnessing interpersonal skills and collaboration. Driven to deliver high-quality service and consistent results. Competent at performing independently or as member of team. Well-versed in office and online technologies.
Excellent command of oral and writing English and French.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Mental health support worker
Social Interest Group
London, Croydon
08.2024 - Current
- Established and maintained working relationships with clients based on trust and non-judgement.
- Helped service users to gain ability to function independently in society.
- Liaised with external and internal professionals to provide holistic support.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Monitored client progress and adapted support programmes to meet changing needs.
Support worker
Temp 37 Healthcare Ltd
London
11.2023 - 07.2024
- Assisted with personal care activities.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Administered medication with rigorous planning and recordkeeping.
- Assisted individuals with daily living activities to promote independence and well-being.
- Developed personalized care plans in collaboration with clients and their families.
Project manager
Ladies War Room Organisation & ACE Mavericks
Accra , North Legon
02.2023 - 10.2023
- Creating safe environment: Implementing policies and procedures to ensure physical and emotional safety of children participating in project.
- Mentored junior staff by providing guidance and support to enhance their project management skills.
- Supporting Child Development: Collaborating with educators, counselor and child development specialists to design programs that foster overall development of children.
- Ensuring Compliance: Adhering to legal and ethical standards related to child welfare and protection.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Managed workforce planning, compiling information for informed decision-making.
Voluntary Healthcare Assistant
Bliss Home Healthcare
Accra, Adenta
01.2023 - 09.2023
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Administered oral medication as required in line with stringent drug control regulations.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
French Tutor and Online Coach
SOPODIVA Training Centre
Accra , Madina
06.2022 - 09.2023
- Preparing teaching material and coursework.
- Prepared students for DELF examinations, ensuring success.
- Helping international student (French speakers) improve their listening, speaking, reading, and writing skills.
- Prepare learning materials and activities for students who wanted to learn and be fluent in writing and speaking French.
- Fostered love for French culture by organising educational trips to Abidjan and Togo.
- Introducing activities that will encourage student to love and learn language (French or English)
Event Management
Self Employer
Accra, Ashaley Botwey
04.2021 - 11.2023
- Planned and efficiently decorated and coordinated events such as weddings, birthdays, anniversaries etc....
- Developed methods of tracking expenses, controlled company budget and devised new ways to save money while maintaining excellent service records.
- Prepared, monitored and maintained event budgets within client budget.
- Recruited and trained staff to achieve high-performing, focused event teams.
- Advised clients on cost, menu or event space changes, verifying satisfaction before proceeding to contracts.
- Assisted client choose locations and providers for excellent and satisfying event.
Managing director
Crystal Park Event Ltd
Accra , East Legon
04.2018 - 10.2020
- Interviewed and hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
- Coordinated high-profile events through meticulous project management and stakeholder collaboration.
- Oversaw budget management processes, ensuring financial controls aligned with organisational goals.
- Managed team performance, celebrating successes and identifying areas to improve.
- Provided customers with outstanding service, extending relationships for future business opportunities.
Administrator
Crystal Park Ltd
Accra, East Legon
01.2018 - 04.2018
- Effectively managed incoming and outgoing mail and calls to maximise office efficiency.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Oversaw database to maintain updated records and accuracy.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Negotiated with vendors and service providers to control corporate expenditures.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
Education
Level 3 - Certificate in Community Interpreting
LearnQ
London 08.2025 -
Advanced Level - French
Alliance Française
Ghana 02.2022 - 05.2022
Bachelor of Science - Accounting
University of Professional Studies,Accra
Ghana 08.2012 - 05.2016
Skills
- Team player
- Excellent time management skills
- Fluent in French and English
- Leadership skills
- Excellent and writing and verbal communication skills
- Easily adaptable
- Basic Computer Knowledge
- Creative problem solving
- Self-disciplined and multi-tasking
- Friendly and polite
- Goal-oriented
- Administration skills
- Competent
Certification
- Certificate of Completion in Virtual Assistant Training Worshop (IT)
- Youth Leadership Professional Certificate.
- Philanthropist Leadership Professional Certificate.
Languages
French
Upper intermediate (B2)
English
Proficient (C2)
Accomplishments
Most promising active member of Rotary Club of Accra-East.
References
References available upon request.
Timeline
Level 3 - Certificate in Community Interpreting
LearnQ
08.2025 -
Mental health support worker
Social Interest Group
08.2024 - Current
Support worker
Temp 37 Healthcare Ltd
11.2023 - 07.2024
Project manager
Ladies War Room Organisation & ACE Mavericks
02.2023 - 10.2023
Voluntary Healthcare Assistant
Bliss Home Healthcare
01.2023 - 09.2023
French Tutor and Online Coach
SOPODIVA Training Centre
06.2022 - 09.2023
Advanced Level - French
Alliance Française
02.2022 - 05.2022
Event Management
Self Employer
04.2021 - 11.2023
Managing director
Crystal Park Event Ltd
04.2018 - 10.2020
Administrator
Crystal Park Ltd
01.2018 - 04.2018
Bachelor of Science - Accounting
University of Professional Studies,Accra
08.2012 - 05.2016