Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kira Ricketts

Summary

A highly motivated and customer-focused retail professional with many years of experience in sales, stock management, and delivering excellent customer service. I have a strong ability to understand customer needs, recommend tailored products, and create a positive shopping experience that drives customer loyalty. With a solid understanding of inventory management, merchandising, and store operations, I am committed to contributing to a team-oriented environment while meeting sales targets. I thrive in fast-paced settings and am always looking for opportunities to grow and improve processes to enhance both customer satisfaction and store performance.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Kiosk supervisor

Panku
Barry, Vale of Glamorgan
03.2023 - 02.2024
  • Handled grievances professionally to maintain staff satisfaction levels.
  • Led daily operations to maintain smooth store running.
  • Kept updated inventories for reliable stock management.
  • Conducted regular cash handling audits, maintaining financial integrity.

Teaching assistant

Teaching Personnel
Barry, Vale of Glamorgan
06.2022 - 03.2023
  • Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
  • Assisted teacher with using support equipment and computers during lessons.
  • Prepared necessary equipment and technology ahead of class.
  • Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
  • Prepared classroom materials to facilitate efficient lessons.

Customer service representative

Smart Solutions
Barry, Vale of Glamorgan
09.2021 - 04.2022
  • Monitored road conditions, facilitating timely updates for drivers to prevent delays.
  • Fielded inquires from customers, answered questions and promoted available services.
  • Utilised GPS systems effectively to monitor taxi locations in real-time.
  • Kept accurate records of dispatched calls, aiding in performance assessment analysis.

Crew member

McDonald's
Barry, Vale of Glamorgan
05.2019 - 09.2021
  • Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
  • Prepared food and beverages within target timeframes.
  • Checked completed orders for accuracy, quality and presentation.
  • Executed daily operation procedures ensuring adherence to company's policies.

Customer assistant

Irene's Supper Bar
Barry, Vale of Glamorgan
05.2017 - 05.2019
  • Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment.
  • Assisted with inventory management for optimal stock control.
  • Changed and sanitised surfaces between tasks to avoid cross-contamination.
  • Ensured high-quality food by adhering to hygiene and safety standards.

Education

GCSEs -

Bryn Hafren Comprehensive School
Barry, Vale of Glamorgan
09.2012 - 06.2017

Skills

  • Client Relations Management
  • Computer literacy
  • Self-motivation
  • Self-Directed Problem-Solving
  • Dedicated team player
  • Strong organisation skills

Timeline

Kiosk supervisor

Panku
03.2023 - 02.2024

Teaching assistant

Teaching Personnel
06.2022 - 03.2023

Customer service representative

Smart Solutions
09.2021 - 04.2022

Crew member

McDonald's
05.2019 - 09.2021

Customer assistant

Irene's Supper Bar
05.2017 - 05.2019

GCSEs -

Bryn Hafren Comprehensive School
09.2012 - 06.2017
Kira Ricketts