Kira Ricketts
Summary
A highly motivated and customer-focused retail professional with many years of experience in sales, stock management, and delivering excellent customer service. I have a strong ability to understand customer needs, recommend tailored products, and create a positive shopping experience that drives customer loyalty. With a solid understanding of inventory management, merchandising, and store operations, I am committed to contributing to a team-oriented environment while meeting sales targets. I thrive in fast-paced settings and am always looking for opportunities to grow and improve processes to enhance both customer satisfaction and store performance.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Kiosk supervisor
Panku
Barry, Vale of Glamorgan
2023.03 - 2024.02
- Handled grievances professionally to maintain staff satisfaction levels.
- Led daily operations to maintain smooth store running.
- Kept updated inventories for reliable stock management.
- Conducted regular cash handling audits, maintaining financial integrity.
Teaching assistant
Teaching Personnel
Barry, Vale of Glamorgan
2022.06 - 2023.03
- Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
- Assisted teacher with using support equipment and computers during lessons.
- Prepared necessary equipment and technology ahead of class.
- Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
- Prepared classroom materials to facilitate efficient lessons.
Customer service representative
Smart Solutions
Barry, Vale of Glamorgan
2021.09 - 2022.04
- Monitored road conditions, facilitating timely updates for drivers to prevent delays.
- Fielded inquires from customers, answered questions and promoted available services.
- Utilised GPS systems effectively to monitor taxi locations in real-time.
- Kept accurate records of dispatched calls, aiding in performance assessment analysis.
Crew member
McDonald's
Barry, Vale of Glamorgan
2019.05 - 2021.09
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Prepared food and beverages within target timeframes.
- Checked completed orders for accuracy, quality and presentation.
- Executed daily operation procedures ensuring adherence to company's policies.
Customer assistant
Irene's Supper Bar
Barry, Vale of Glamorgan
2017.05 - 2019.05
- Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment.
- Assisted with inventory management for optimal stock control.
- Changed and sanitised surfaces between tasks to avoid cross-contamination.
- Ensured high-quality food by adhering to hygiene and safety standards.
Education
GCSEs -
Bryn Hafren Comprehensive School
Barry, Vale of Glamorgan 2012.09 - 2017.06
Skills
- Client Relations Management
- Computer literacy
- Self-motivation
- Self-Directed Problem-Solving
- Dedicated team player
- Strong organisation skills
Timeline
Kiosk supervisor
Panku
2023.03 - 2024.02
Teaching assistant
Teaching Personnel
2022.06 - 2023.03
Customer service representative
Smart Solutions
2021.09 - 2022.04
Crew member
McDonald's
2019.05 - 2021.09
Customer assistant
Irene's Supper Bar
2017.05 - 2019.05
GCSEs -
Bryn Hafren Comprehensive School
2012.09 - 2017.06