Kira Lee
Kings Lynn,Norfolk
Summary
Organised and dependable Shift Manager with over 20 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
25
25
years of professional experience
12
12
years of post-secondary education
Work history
Shift Manager/Server
Pizza Express
Kings Lynn, Norfolk
2006.02 - Current
- Mentoring new employees to maximise team performance.
- Keeping employees operating productively to meet business and customer needs.
- Leed by example and demonstrated company best practices.
- Providing friendly, courteous service, maximising positive customer satisfaction ratings.
- Resolving customer complaints calmly and professionally to maintain satisfaction.
Waiter/Supervisor
Pizza Express
Kings Lynn, Norfolk
2001.05 - 2003.05
Line Worker
Hansatech
Kings Lynn, Norfolk
1999.09 - 2001.05
- Collaborated effectively with production teams to maintain excellent productivity and performance standards.
- Accurately labelled and packaged items.
- Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
- Met personal and team production goals consistently to fulfil established quotas.
Education
Bachelor of Arts - Graphic Design/Design for Publishing
Norwich University of the Arts
Norwich 2012.09 - 2015.06
Higher National Diploma - Graphic Design
College of West Anglia
King's Lynn 2010.09 - 2012.06
Diploma of Higher Education - Horticulture
College of West Anglia
Wisbech 1998.09 - 1999.06
NVQ Level 3 - Art and Design
Hills Road Sixth Form College
Cambridge 1996.09 - 1998.06
GCSEs -
Parkside Community College
Cambridge 1991.09 - 1996.06
Skills
- Over 20 years experience in catering
- Computer literate
- Health and safety compliance
- Communication skills
- Customer-focused
- Problem-solving
- Time management
- Team building
Timeline
Bachelor of Arts - Graphic Design/Design for Publishing
Norwich University of the Arts
2012.09 - 2015.06
Higher National Diploma - Graphic Design
College of West Anglia
2010.09 - 2012.06
Shift Manager/Server
Pizza Express
2006.02 - Current
Waiter/Supervisor
Pizza Express
2001.05 - 2003.05
Line Worker
Hansatech
1999.09 - 2001.05
Diploma of Higher Education - Horticulture
College of West Anglia
1998.09 - 1999.06
NVQ Level 3 - Art and Design
Hills Road Sixth Form College
1996.09 - 1998.06
GCSEs -
Parkside Community College
1991.09 - 1996.06