Kira Beykova

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• Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
• Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
• Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
• Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
• Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
• Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
• Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
• Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
• Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
• Reported delivery goods and document errors to management, enabling prompt resolution.
• Safely loaded and unloaded packages with zero material damage.

• Monitored emails and correspondence, prioritising and responding on behalf of executive to enhance workflow efficiency.
• Managed emails and business correspondence for senior office staff, ensuring timely communication and support.
• Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
• Worked with Microsoft Word and Google Docs to complete word processing tasks.
• Built and maintained courteous and effective working relationships.
• Engaged with customers to identify needs and provide tailored service solutions.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.

• Engaged with potential customers, explaining product benefits and features to drive sales and brand loyalty.
• Applied persuasive skills in convincing and converting prospective clients into buyers for increased sales.
• Interacted face-to-face with customers to promote products and services and increase sales.
• Utilised social media platforms to promote products, generating significant increases in online audience interaction.
• Led team to improve Givenchy sales performance through targeted strategies and customer interactions.
• Led team in interpreting between Polish, English, and Bulgarian to enhance communication and customer engagement.
• Provided clients with sample products for evaluation to facilitate informed purchasing decisions.
• Followed company policies, standards and procedures in marketing goods and services to maintain professional brand image.
• Maintained a professional appearance and demeanour at all times, embodying brand values and ethos.

• Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
• Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
• Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
• Facilitated active participation of service users in the community, helping them to build confidence and self-reliance.
• Offered emotional support and companionship, reducing feelings of isolation among clients.
• Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
• Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
• Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.

• Prepared and served beverages quickly and efficiently in a busy atmosphere.
• Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
• Prepared a variety of cocktails using fresh ingredients and precise techniques.
• Took customer orders and prepared drinks following best practices for each type.
• Welcomed guests with a friendly demeanour and provided prompt, attentive service.
• Executed accurate transactions using POS system while ensuring a clean, organised bar area for optimal service.
• Resolved customer inquiries swiftly to ensure a high standard of guest satisfaction.
• Maintained well-stocked bar and organised workspace for efficient access and prompt service to customers.
• Upheld strict hygiene and cleanliness standards, ensuring a consistently spotless bar area to enhance guest experience.
• Brewed high-quality coffees using espresso machines and manual brewing methods.
• Upheld strict hygiene and cleanliness standards, ensuring a consistently spotless bar area to enhance guest experience.
• Verified customer age using official government identifications prior to serving alcohol.
• Kept bar stocked and organised for easy access and quick service to customers.
• Handled cash transactions and operated point-of-sale systems with accuracy and integrity.