Kiptarbei Allan
Slough
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Car Soko Kenya Limited
01.2023 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding accounts and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Sales Assistant
Drivers Mart Motors
07.2022 - 12.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
Field Service Engineer(trainee)
Mascor Kenya Limited
06.2019 - 09.2019
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Discussed and recommended service options with customers and explained costs involved.
Education
Master of Science - Engineering Management
Anglia Ruskin University
Chelmsford, United Kingdom12.2024
Skills
- Inbound and Outbound Calling
- Data Entry
- Service Recommendations
- Till Counting
- Customer Support
- Creative Solutions
Languages
English, Swahili
Native language
Timeline
Customer Service Officer
Car Soko Kenya Limited
01.2023 - 05.2023
Sales Assistant
Drivers Mart Motors
07.2022 - 12.2022
Field Service Engineer(trainee)
Mascor Kenya Limited
06.2019 - 09.2019
Master of Science - Engineering Management
Anglia Ruskin University
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