Kinza

Work history

QC Compliance Technician

DONALD RUSSELL

Inverurie, Aberdeenshire

09.2024 - 11.2024

Working with production team to ensure standard of site hygiene is maintained.
Monitoring, measuring and recording product and site temperatures.
Creating and controlling QA & QC documentation.
Implementing technical standards and procedures.
Assisting with investigating customers complaints and non-conformance issues.
Ensuring all activities are carried out in safe manner complying with all regulatory requirements, legislation, BRCGS requirements and company's Technical & Authenticity procedures.

General Operative Decanting

DONALD RUSSELL

Kintore

05.2024 - 09.2024

Monitor product quality and reject any unsuitable products to ensure they meet quality standards.
Adhering to food safety regulations and practices, such as wearing appropriate personal protective equipment.
Recording decanting processes, quantities, and quality control results for traceability.

Shift Manager

MCDONALDS

Aberdeen

03.2024 - 04.2024

Manage and oversee the daily operations of the restaurant during your shift.
Lead, motivate, and coach team members to achieve high performance and efficiency.
Monitor and improve customer satisfaction levels.
Conduct performance evaluations and provide feedback to team members.
Conduct regular equipment checks and maintenance.
Implement safety protocols to protect employees and customers.

Crew Trainer

MCDONALDS

Aberdeen

11.2023 - 03.2024

Perform duties on grill, fryers and line assembly, as well as teaching new crew members to do the same.
Manage food preparation, maintain cleanliness and punctuality while effectively support customers in daily transactions with suggestive selling methods.
Utilize customer service skills while displaying creativity with culinary art to ensure a positive atmosphere for all guests and co-workers.
Provide genuine customer service to all guests, daily use of computerize POS terminal, adhere to training guidelines of company.
Communicate clearly and positively with co-workers and management, master point-of-service (POS) computer system for automate order taking.
Maintain integrity of store through rotation of inventory and cleanliness compliant with customer and company standards.

Crew Member

MCDONALDS

Aberdeen

01.2023 - 10.2023

Taking orders and serving customers on the front and drive-thru.
Preparing and packing accurate order for the online deliveries.
Stocking all the items in the kitchen, drive thru and beverage section.
Cleaning and keeping all the stations and dining area neat and clean.

Air & Sea Import Operations Assistant Manager

VISION LOGISTICS

Lahore

03.2022 - 12.2022

Define, implement and execute Air Freight business development and pricing/tariff strategies to maximize profits and grow Air Freight market share on the assigned area being covered.
Coordinates all transnational operations (Export, Import and Customs activities), adhering to regulations and internal procedures.
Ensures all Operations teams meet customer requirements and takes corrective actions in case of deviations from requirements
Develops a high-performance service culture within the department
Ensures realization of budgetary performance by setting and monitoring clear objectives.
Manages interface with Customer Service, Product, and Global Service Centres as required.
Accountable for results of a large multi-category department, supply chain, or complex product lines, ensuring that performance meets overall business needs, including strategy, cost savings, direction and people management.
Ensures performance meets overall business needs at a global level.

Ocean Import Executive

DYNAMIC WORLD-WIDE LOGISTICS GROUP (DWWLG)

Lahore

06.2019 - 03.2022

Overseas communication (USA, China, UK, MENA & EMEA Regions), timely response to emails and requests (internal and external).
Communicating with customers regarding shipment details and delivery schedules.
Reviewing shipping documentation to ensure compliance with company standards and federal regulations.
Establishing relationships with vendors and suppliers to develop new business opportunities.
Promoting compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Ensuring all customers standard operating procedures in place and updating to customer SOP.

HR, Admin & Examination Officer

British Council

Lahore

10.2017 - 01.2020

Managing Employee Data Base.
Managing Induction & Orientation process for new hiring’s.
Managing Recruitment & Talent Acquisition Process.
Training of new hiring’s for customer service and office procedures.
Training & Development Activities for Employees Retention & Motivation.
HR Documentation & Record Maintenance.
Providing administrative support for the marketing department.
Developing programmes that enhance employee relations

Summary

Overview

Work history

QC Compliance Technician

General Operative Decanting

Shift Manager

Crew Trainer

Crew Member

Air & Sea Import Operations Assistant Manager

Ocean Import Executive

HR, Admin & Examination Officer

Education

Master of Science - Spatial Planning with Sustainable Urban Design

Bachelor of Science - City & Regional Planning

Skills

Languages

References

Timeline

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