KUNAL SHAH

VISHNU AGARWAL @ASSOCIATES

02.2023 - 03.2025

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Assisted customers with prompt and polite support in-person and via telephone.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Fielded customer questions to share information about products, availability, and pricing.
Processed transactions accurately while maintaining a high level of customer service.
Established rapport with customers using active listening and interpersonal skills.
Built rapport with repeat customers, fostering long-term loyalty to the brand.
Conducted weekly inventory audits to ensure accuracy in stock levels.
Boosted store revenue through upselling and cross-selling techniques.
Updated product displays regularly, keeping store appearance fresh and appealing.
Trained new staff on sales techniques and store policies, enhancing overall team performance.