KINGSLEY NWOGO

Manchester

Summary

With a Master's degree in Cloud & Network Security & a Fundamental education in Computer Science I am a motivated and detail oriented IT Graduate who is looking to develop a career as a Trainee IT Technician. I have practical experience with Systems, Troubleshooting and Networking, and I have work experience in Fast-paced Customer Service and Manufacturing. My Approach is that of a proactive learner, I have strong problem-solving skills, pay close attention-to-detail and am able to work effectively both independently and within a team.

Overview

year of professional experience

2024

years of post-secondary education

Certification

Work history

Machine Operative

Eastland Compounding

Manchester, clayton

2026.03 - Current

Operated and monitored production machinery in a fast-paced manufacturing environment
Accurately weighed and batched raw materials in line with production specifications
Inspected materials and finished products to ensure quality and consistency standards were met
Completed production paperwork and maintained accurate records of processes and outputs
Followed strict health & safety and operational procedures at all times
Worked closely with team members to maintain efficient production flow

Customer Service Advisor, Breakdown & Recovery

Royal Automobile Club (RAC)

Manchester, Salford Quays

2025.06 - 2026.01

As the first line of communication, answered 100+ daily inbound calls from customers experiencing vehicle breakdowns in urgent and high-pressure situations.
Collected customer data as well as vehicle and location information to quickly assess the extent of the issue and give priority to the right support.
Showcased empathy, reassurance, and active listening capabilities to guarantee customers were supported and informed at all times during the call.
Worked to strict service level agreements (SLAs) and quality standards with professionalism and accuracy.
Accurately logged call details and actions taken onto internal systems, in compliance with the data protection policies.
Coordinated vehicle recovery arrangements, liaising with internal and external recovery partners.
Managed customer expectations through communications on recovery progress, delays, and next steps.

Education

Master of Science (M.Sc) - Cloud and Network Security

University of Greater Manchester

Bolton

Bachelor of Science (B.Sc) - Computer Science

Ebonyi State University

Abakaliki, Nigeria

Skills

Operating Systems: Windows 10/11, macOS
Cloud & Platforms: AWS (Foundational Knowledge), Microsoft 365
Service Desk & ITSM: ServiceNow, Jira (Incident & Ticket Management)
Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN
Active Directory: User provisioning, password resets, group policy management
Hardware Support: Break/Fix, printers, peripherals, device imaging
Remote Support: RDP, TeamViewer, Any Desk

Collaboration Tools: Microsoft Teams, Zoom
Customer service
Technical Documentation
Effective Communication
Stakeholder Management
Ability to Work Under Pressure
Strong Analytical & Problem-Solving Skills