Summary
Overview
Work History
Education
Skills
Timeline
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Kingsley Nwaokolo

Hull,East Riding Of Yorkshire

Summary

Dynamic AWS Cloud Practitioner with a proven track record at Primed Talent, UK, and extensive experience in cloud solutions and desktop support. Excelled in deploying secure, scalable AWS systems and resolving complex IT issues, showcasing strong problem-solving and team collaboration skills. Passionate about leveraging networking and critical thinking to drive technological advancements and improve operational efficiency.

Overview

11
11
years of professional experience

Work History

AWS Cloud Practitioner

Primed Talent,United Kingdom
Hull
12.2024 - Current
  • Design secure, high-performing, cost-effective, highly available, and scalable systems by using AWS services according to best practices defined in the AWS Well-Architected Framework and Cloud Adoption Framework.
  • Learn various AWS services, including, but not limited to, EC2, EB, EFS, IAM, VPC (subnetting, routing table configuration), Route 53, S3, Trusted Advisor, Systems Manager, Lambda, Config, CloudFront, AWS Organizations, Billing, Athena, Elastic Load Balancing, Auto Scaling, and SNS.
  • Gained knowledge in different areas, such as deployment, automation using Cloud Formation, monitoring and logging using Cloud Watch and Cloud Trail, DevOps processes like CI/CD, and configuration management tools like Git.
  • Gained exposure to data mining and explored different AWS database services like RDS, Dynamo DB, Python basics.
  • Explored different ways to interact with AWS services like the AWS CLI, AWS management console.

Desktop Support Engineer

intels Nigeria ltd
Remote
01.2023 - 11.2024
  • Diagnosed and resolved hardware and software issues efficiently.
  • Implemented security measures such as antivirus protection to protect against malicious attacks.
  • Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
  • Updated and patched systems regularly, maintaining compliance with IT security standards.
  • Created detailed documentation for IT processes, procedures and troubleshooting steps.
  • Resolved network connectivity issues for local area networks and wide area networks.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Conducted regular system backups and disaster recovery operations, ensuring data integrity.
  • Configured user accounts, permissions and passwords according to company policies.
  • Provided excellent customer service, resolving issues promptly and maintaining high satisfaction levels.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Participated in IT projects, contributing to the successful rollout of technology initiatives.
  • Implemented and maintained VoIP systems, improving communication efficiency.
  • Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Attended customer service meetings to address any ongoing issues or concerns.
  • Provided technical assistance to users in person, via phone or email.
  • Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.

Ict Support Technician

AB Microfinance Bank
Lagos
02.2014 - 08.2021
  • Managing companies' Active Directory, group policy management, managing users using Microsoft 365, VMware configuration and management, routing/switching, and network management.
  • Supervised I.T.-related projects with external contractors.
  • Managing all ICT-related equipment, which includes VMware, computers, Windows Server, printers, etc.
  • Escalating complex downtime to ISP providers.
  • Serving as the first point of contact for users experiencing IT issues, often via phone, email, chat, or ticketing systems.
  • Logged and categorized issues in ticketing system with precise details for effective tracking.
  • Perform basic troubleshooting to resolve common technical issues, such as password resets, software installations, and connectivity problems.

Education

Master of Science - Advanced Computer Science

University Of Hull
Hull, United Kingdom
09-2022

Bachelor of Science - Computer Science

NNamdi Azikiwe University
Awka, Nigeria
08-2012

Skills

  • Networking
  • Linux
  • Aws
  • Database
  • Active Directory
  • Microsoft Office 365
  • security
  • Problem solving
  • Critical thinking
  • Management skills
  • Good team player
  • Active listening
  • Eager to learn

Timeline

AWS Cloud Practitioner

Primed Talent,United Kingdom
12.2024 - Current

Desktop Support Engineer

intels Nigeria ltd
01.2023 - 11.2024

Ict Support Technician

AB Microfinance Bank
02.2014 - 08.2021

Master of Science - Advanced Computer Science

University Of Hull

Bachelor of Science - Computer Science

NNamdi Azikiwe University

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Kingsley Nwaokolo