Kinga Walczak
Stevenage,Anglia
Summary
Experienced in workload balancing and coordination with other departments, specialising in staff rota planning and housekeeper recruitment. Demonstrates strong capabilities in training and development, ensuring efficient team performance and operational excellence. Committed to leveraging skills to enhance organisational productivity and support career advancement within the hospitality sector.
Overview
13
13
years of professional experience
Work history
Housekeeping manager
Holiday Inn
Stevenage, Hertfordshire
05.2022 - Current
- Ensured cleanliness of hotel rooms by implementing strict daily cleaning routines.
- Boosted guest satisfaction by responding promptly to their requests or complaints.
- Liaised effectively with front-of-house teams to ensure smooth operations between departments.
- Monitored team performance through regular appraisals, improving overall productivity levels.
- Advised management on budgeting needs for housekeeping department, enabling accurate financial forecasting.
Customer assistant
Tesco
Cheshunt, Hertfordshire
01.2020 - 02.2022
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
Warehouse operative
Sony DADC
Henfield, Hertfordshire
09.2017 - 01.2020
- Inspected goods upon arrival, reported any discrepancies or damages.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Reduced damages with careful handling and storage of fragile items.
- Completed packing tasks, improving overall workflow efficiency.
- Labelled products, parcels and packages.
- Packed standardised boxes containing specific quantities and weights.
Warehouse operative
Wincanton
Enfield, Hertfordshire
05.2012 - 04.2017
- Applied labels to packaged goods, increasing accuracy during shipping process.
- Ensured correct product counts per package, improving overall efficiency in the supply chain process.
- Prepared customised packaging solutions for delicate or irregularly-shaped items, reducing return rates due to damages.
- Labelled packages correctly to facilitate proper delivery.
Education
NVQ Level 1 - Economic
GWSH University
Poland /2004 - /2007
Skills
- Creative thinking
- Assertiveness
- Resilience under pressure
- Interpersonal communication
- Calm under pressure
- Communication skills
- Coordination with other departments
- Housekeeping software use
- Guest satisfaction focus
References
References available upon request.
Timeline
Housekeeping manager
Holiday Inn
05.2022 - Current
Customer assistant
Tesco
01.2020 - 02.2022
Warehouse operative
Sony DADC
09.2017 - 01.2020
Warehouse operative
Wincanton
05.2012 - 04.2017
NVQ Level 1 - Economic
GWSH University
/2004 - /2007
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