Kinga Smith
Burnley,Lancashire
Summary
Highly skilled professional with expertise in problem-solving, public speaking, and strategic planning. Proficient in SAP, Oracle, and Pimberly systems. Multilingual communicator known for remaining calm under pressure and excelling in diverse environments. Committed to leveraging strong communication skills to drive organisational success and achieve career growth.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Master Data Specialist
Exertis
Burnley, Lancashire
06.2025 - Current
- Managed master data governance processes ensuring integrity and consistency across systems.
- Introduced complex data structures to identify key points in customer and vendor creation, creating valuable additional assets to companies SLAs and KPIs reduction in commercial and sales departments
- Prepared data restructure and uploads in a major company project, which reduced cost and time of the returns procedure from 3 hours daily to 20 minutes daily
- Collaborated with cross-functional teams to streamline data management
- Actioned internal data problem tickets on service desk in line with SLAs
- Led initiatives to identify and resolve data discrepancies enhancing reliability of reporting.
- Analysed data trends and provided insights to support decision-making and strategic planning.
ERG Enable Communications Lead and Coordinator
Exertis
Burnley, Lancashire
09.2022 - Current
- Collaborated with cross-functional teams to design and deliver effective training programmes. Notably a company wide Grief and Suicide Awareness initiatives attended by 150+ colleagues and Reasonable Adjustment Middle Management training.
- Managed logistics, coordination and promotional materials for events and workshops, ensuring smooth execution and participant satisfaction. Oversaw planning and implementation of initiatives like Black History Month, Women's Day and Disability Awareness Day.
- Contributed to and spoke publicly about a new ERG Enable initiative which stream-lined the process of applying for Reasonable Adjustments
- Managed multiple projects, ensuring organisation and efficiency.
- Delivered insights at DCC Mental Health Webinar as awarded guest speaker, engaging over 400 attendees including customers and vendors.
- Promoted diversity and inclusion within workplace by executing strategic initiatives. Created safe, quiet areas and ensured accessibility of prayer rooms for all employees.
AR & Key Retail Service Specialist
Exertis
Burnley, Lancashire
09.2023 - 06.2025
- Coordinated client sessions, documenting key points and actions.
- Managed three 3PL accounts using improved, efficient strategies.
- Identified and implemented process enhancements.
- Produced account ledger reports and managed updates.
- Created instructional materials to support knowledge transfer.
- Executed returns in line with customer and vendor requirements.
Customer Funding Specialist
Exertis
Burnley, Lancashire
01.2023 - 09.2023
- Processed service requests and supplier debit notes, ensuring accuracy and pursuing repayments.
- Managed timely vendor credits, payments, and reconciliation of debit/credit notes within SLAs.
- Secured approvals and funding from internal and external partners after vendor validation.
- Collaborated with vendors and stakeholders to accelerate claims.
- Monitored Retail/E-Tail operational changes to evaluate and refine partner processes.
Customer Service Advisor
Exertis
Burnley, Lancashire
02.2020 - 01.2023
- Managed incoming emails and calls from internal sales and credit teams.
- Coordinated with couriers, sales, credit, and warehouse teams to resolve delivery inquiries.
- Tracked open RMAs by engaging with Warehouse Team and Customers based on KPIs.
- Streamlined reporting processes by creating structured databases and automated spreadsheets.
Call Service Advisor
Bensons for Beds
Burnley, Lancashire
10.2019 - 01.2020
- Advocated for first-call resolution at every opportunity to enhance customer satisfaction.
- Delivered consistently on specified targets and KPIs established by management.
- Arranged collections, returns, and repairs for customers efficiently.
Account manager/Recruitment Consultant
Rapid Recruit
Burnley, Lancashire
01.2018 - 01.2019
- Built strong working relationships through consistent adherence to policies and professional standards.
- Managed candidate screening and vacancy advertising across multiple platforms.
- Ensured payroll accuracy by monitoring compliance and updating timesheet data.
- Delivered workforce training on manual handling and food hygiene.
- Supervised daily operations of a large workforce, ensuring full safety compliance.
Skills
- Problem-solving
- Public speaking
- Strategic planning
- Knowledge of SAP, Oracle and Pimberly
- Multilingual
- Advanced Excel
- Support Project Management
- Event and Marketing coordination
- Continues Process Improvement and Implementation
- Power BI
- Service Desk
- Communication skills
- Calm under pressure
Accomplishments
- Maintained and enhanced a key 3PL project by improving Returns and Service processes and building strong, collaborative customer relationships.
- 2023 CRN Mental Health Champion of the Year, recognised for impactful work in raising mental health and wellbeing awareness within the IT channel.
- Weekly volunteer Teaching Assistant at a Polish Saturday School, supporting and managing a class of 15 students and contributing to a positive learning environment.
- Former ERG Ethnicity Second Chair and current ERG Enable committee member, acknowledged for elevating minority voices, promoting equality, and driving engagement through events, webinars, and promotional initiatives.
Certification
- Level 3 IT and Business
- Level 1 Safeguarding: Child and Youth Protection
- Mental Health First Aider training
Languages
Polish
Proficient (C2)
Timeline
Master Data Specialist
Exertis
06.2025 - Current
AR & Key Retail Service Specialist
Exertis
09.2023 - 06.2025
Customer Funding Specialist
Exertis
01.2023 - 09.2023
ERG Enable Communications Lead and Coordinator
Exertis
09.2022 - Current
Customer Service Advisor
Exertis
02.2020 - 01.2023
Call Service Advisor
Bensons for Beds
10.2019 - 01.2020
Account manager/Recruitment Consultant
Rapid Recruit
01.2018 - 01.2019