Kinga Petcu
Bracknell
Summary
Dedicated professional with a strong background in technical report writing, vitals monitoring and recording, and proficient use of the Microsoft Office Suite. Demonstrates expertise in hoist operation, bar equipment usage, and table service principles, ensuring attention to presentation and food safety understanding. Skilled in beverage service, cash register operation, and multilingual communication, with a proactive approach to customer service orientation and guest follow-up. Known for effective delegation, telephone manner, self-motivation, and emotional intelligence. Committed to delivering exceptional service with patience and a proactive approach.
Overview
7
7
years of professional experience
Work History
Night care assistant
CareUK
Bracknell, Bracknell Forest
02.2023 - 02.2025
- Collaborated with nursing staff, ensuring smooth transition between shifts.
- Massaged patient tissue and delivered other non-pharmacological pain relief.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
Bar supervisor
Fego Ascot
Ascot, Windsor and Maidenhead
01.2021 - 09.2021
- Scheduled shifts for staff members for efficient operation of the bar.
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Maintained detailed bar inventory, working within company's budgetary guidelines for continued profit growth.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Built loyal customer base by creating welcoming environment with top quality service.
- Managed cash flow, ensuring correct transaction procedures were followed.
Bartender
The Royal Foresters
Ascot, Windsor and Maidenhead
01.2020 - 01.2021
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Recommended drinks to customers, increasing overall sales.
- Developed rapport with regular patrons fostering a loyal customer base.
- Welcomed guests with friendly conversation and fun atmosphere.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
Head waiter
Wenthworth Golf Club
Virginia Water, Surrey
07.2019 - 01.2020
- Maintained clean and organised restaurant environment for optimal dining experience.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Maximised covers by monitoring dining room for seating availability.
- Cultivated and nurtured positive relationships with all staff members, significantly reducing turnover.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Greeted customers, presented menus and shared information about available special items.
Bartender
The Bull Hotell
Gerrards Cross, Buckinghamshire
05.2018 - 07.2019
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Developed rapport with regular patrons fostering a loyal customer base.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Welcomed guests with friendly conversation and fun atmosphere.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Served guests spirits, lagers and stouts at bar.
Education
GCSEs - Business
Warsaw University of Technology
Warsaw, Poland 10/2016 - 04/2018
Skills
- Technical report writing
- Vitals monitoring and recording
- Microsoft Office Suite
- Hoist operation
- Bar equipment usage
- Table service principles
- Attention to presentation
- Beverage service
- Patience with customers
- Cash register operation
- Food safety understanding
- Multilingual communication
- Effective delegation
- Telephone manner
- Self-motivation
- Proactive approach
- Customer service orientation
- Guest follow-up
- Emotional intelligence
Accomplishments
Many times won Employee of the Month and Year rewards- for dedication to work, and great people's approach.
Languages
English
Fluent
Polish
Native
Romanian
Elementary
Timeline
Night care assistant
CareUK
02.2023 - 02.2025
Bar supervisor
Fego Ascot
01.2021 - 09.2021
Bartender
The Royal Foresters
01.2020 - 01.2021
Head waiter
Wenthworth Golf Club
07.2019 - 01.2020
Bartender
The Bull Hotell
05.2018 - 07.2019
GCSEs - Business
Warsaw University of Technology
10/2016 - 04/2018
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