Kinga Drapik

• Lead a team of Admins, Team Leaders, and Line Leaders, driving continuous improvement and employee development.
• Manage a £2.5M budget, payroll, and production planning for semi- and fully-automated lines.
• Oversee end-to-end warehouse operations, including inbound, outbound, picking, rework, and co-pack processes.
• Manage MHE fleet to ensure safe and efficient operations.
• Conduct 5S audits, Gemba walks, and implement Lean practices to optimise efficiency.
• Investigate incidents and accidents, implementing corrective actions and maintaining H&S compliance.
• Serve as primary client contact, leading weekly reviews and workshops to ensure alignment and operational transparency.
• Implement Health & Safety culture on-site and serve on HSEQ committee.

Key Achievements:

• Financial turnaround: £0.5M loss → £0.5M profit in 3 years
• High-volume operations: 5M units annually, 0.05% error rate, 0% late orders
• Crisis management: doubled headcount during peak season, 100% on-time production
• Process excellence: designed work instructions, golden standards, and best practices from scratch
• Project management: successfully organized and oversaw the migration of co-packing operations from another site to ours, ensuring seamless continuity and minimal disruption

• Supervised daily warehouse operations: inbound/outbound, picking, rework, and co-pack activities, ensuring smooth workflow and adherence to operational plans.
• Managed a team of 35 operatives, focusing on performance monitoring, compliance, and operational efficiency.
• Oversaw MHE fleet and ensured safe and efficient use of equipment.
• Investigated incidents and accidents, implementing corrective actions and reporting trends to senior management.
• Produced KPI and performance reports, monitored trends, and recommended process improvements.
• Delivered annual co-pack revenue of £150,000 while maintaining operational efficiency.
• Covered Operations Manager responsibilities during periods of absence, including resource planning, scheduling, and escalation management.

• Supervised co-pack operations for up to 16 staff, ensuring operational targets, workflow efficiency, and service standards were achieved.
• Planned and oversaw shift operations weekly and monthly, coordinating staffing, holidays, and operational priorities.
• Ensured timely and accurate order fulfilment across picking, packing, co-pack, and dispatch processes.
• Monitored KPIs, prepared performance reports, and implemented process improvements to reduce errors and increase throughput.
• Coordinated effectively with Customer Service, Operations, and Inventory teams to ensure smooth operations and stakeholder communication.
• Maintained compliance with health & safety legislation, company policies, and audit requirements.
• Organised workspace and resources to optimise operational efficiency, housekeeping, and space utilisation.
• Participated in key stakeholder meetings, providing operational updates and escalation support.