Kimmy KWAN
Altrincham,UK
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Reputation for hard work, punctuality and willingness to learn new things.
Overview
32
32
years of professional experience
1
1
Certification
Work history
Warehouse operator
THG ICON2
Manchester, UK
2024.10 - Current
- Operate decanting equipment to transfer goods from bulk containers to smaller totes, ensuring correct labelling, batch codes, and date codes.
- Place stock into correct storage bins and report damaged or missing items.
- Pick and pack orders, label items, and process store returns accurately.
- Perform sortation duties, organizing customer orders for delivery routes.
- Record volumes, damages, and reworks in warehouse management systems.
- Followed health, safety, and site procedures at all times
Picker and packer
Gusto
Warrington, UK
2023.08 - Current
- Checked order accuracy to minimise errors and ensure customer satisfaction.
- Packed food products to maintain hygiene and safety standards.
- Adapted quickly to changing tasks in a high-pressure setting.
Sales Representative
ASK T LTD
Manchester, UK
2017.11 - 2024.10
- Built and maintained strong relationships with customers and suppliers.
- Provided professional customer support in English and Cantonese, addressing inquiries and enhancing customer experience.
- Supported order coordination, logistics, and product enquiries.
Marketing Director
YFG HONG KONG LTD
, HONG KONG
2010.07 - 2017.08
- Managed purchasing, supplier communication, and international logistics.
- Assisted in store sales operations, including product display, customer service and sales promotions.
- Prepared shipping, customs, and product documentation.
- Organized meetings, marketing materials, and client communications.
- Travelled across Asia, the US, and Europe to liaise with vendors and attend trade shows.
Purchaser
YFG Hong Kong Ltd
, HONG KONG
2003.03 - 2017.08
- Responded to customer requests for products, services, and company information.
- Sourced vendors, built relationships, and negotiated pricing and contracts.
- Handled customs clearance and documentation to ensure compliance with import/export regulations.
- Tracked and monitored international shipments through customs and logistics agencies.
- Supported retail teams by coordinating product supply and ensuring timely stock replenishment for stores.
Community Workshop Instructor
Community Centre
, HONG KONG
2008.05 - 2017.03
- Organise and lead DIY craft sessions and baby massage workshops for parents and local families.
- Plan class materials and manage small group teaching activities.
- Qualified professional aromatherapist (IFPA), infant massage instructor (International Association of Infant Massage), and raw food teacher (The Raw Food Coach).
Retail Assistant (Part-Time)
THISIS HEALTH
, Hong Kong
2006.05 - 2009.05
- Interacted with customers in a professional manner
- Remained calm while addressing stressed customer concerns
- Follow cash-handling and store procedures
- Monitored for suspicious behaviour in the store
- Worked flexible shifts, including weekends and peak hours
Administrative Executive
Wellgo Pharmaceutical Co. Ltd
, HONG KONG
2000.09 - 2003.02
- Enhanced office operations by automating client correspondence and data tracking.
- Managed employee database and scheduling for the team.
- Documented administrative processes to clarify communication and workflow.
Shipping clerk
Wellgo Pharmaceutical Co. Ltd
, HONG KONG
1999.09 - 2000.08
- Coordinated shipping arrangements and provided instructions for delivery.
- Resolved issues related to shipments, damages, and shortages.
- Prepared and submitted pharmaceutical import licence applications and regulatory documentation to ensure compliance.
Merchandiser
Pleasant Hill Printing Equipment Ltd
, HONG KONG
1994.07 - 1999.07
- Assisted in product sourcing, pricing, and promotional activities.
- Coordinated with suppliers and clients to manage product orders and deliveries.
- Supported marketing and sales teams in daily operations to maintain workflow efficiency.
Education
A-Levels -
Bellerby's College
UKLevel 3 in Playgroup Tutor Training -
TQUK
B2 Level -
IELTS
Skills
- Picking, Packing & Sortation
- Decanting & Put-Away Operations
- Stock Control & Returns Handling
- Customer Service & Relationship Building
- Retail Sales & Promotions
- Office & Administrative Support
- Shipping & Customs Documentation Support
- work with children
- Basic Office Software: MS Windows, Word, Excel
- Office & Administrative Support
- Languages: Written and Spoken: Chinese, English
Certification
Professional Aromatherapist – IFPA (2007)
infant massage instructor - international association of infant massage (2011)
Insurance Intermediaries Qualifying Papers I & III – VTC (2014)
Raw Food Teacher – The Raw Food Coach (2017)
Timeline
Warehouse operator
THG ICON2
2024.10 - Current
Picker and packer
Gusto
2023.08 - Current
Sales Representative
ASK T LTD
2017.11 - 2024.10
Marketing Director
YFG HONG KONG LTD
2010.07 - 2017.08
Community Workshop Instructor
Community Centre
2008.05 - 2017.03
Retail Assistant (Part-Time)
THISIS HEALTH
2006.05 - 2009.05
Purchaser
YFG Hong Kong Ltd
2003.03 - 2017.08
Administrative Executive
Wellgo Pharmaceutical Co. Ltd
2000.09 - 2003.02
Shipping clerk
Wellgo Pharmaceutical Co. Ltd
1999.09 - 2000.08
Merchandiser
Pleasant Hill Printing Equipment Ltd
1994.07 - 1999.07
A-Levels -
Bellerby's College
Level 3 in Playgroup Tutor Training -
TQUK
B2 Level -
IELTS