Highly motivated and detail-oriented Customer Service Assistant with strong project management, team-based and cross-department cooperation skills, as well as proficiency in critical thinking, research analysis, and risk control in busy environments. Eager to contribute to a dynamic team and provide exceptional service to clients while continuously improving operational efficiency.
Hi, I’m
LIU Tszkuen Kim
Bracknell
Summary
Overview
3
years of professional experience
1
Certification
Work History
OnTheList
Customer Services Specialist
08.2022 - 04.2023
Job overview
- Suggested add-on services that would be helpful to customers and avoid detoured logistics flow.
- Informed customers of service specials, completion times, and service expectation to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
Christie's Hong Kong
Bids Proposals Coordinator
01.2022 - 08.2022
Job overview
- Summarized and presented detailed KYC verification and clients' phone calls.
- Worked collaboratively with departments to increase success with bid opportunities and enhanced clients' bids experience with analysing their bids history.
- Understood strategic direction set by senior management, to better look over auction sales from over 5 item categories.
Casetagram Limited
Customer Service Executive
12.2020 - 08.2021
Job overview
- Provided company information and policies to customers upon inquiry and answered questions via email, or online chat.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled post-sale services.
- Employed comprehensive benchmarks to establish and monitor customer service quality.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Helutrans Hong Kong (Pte) Limited
Customer Service Assistant
11.2019 - 12.2020
Job overview
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
- Processed 20+ customer forms that required collaboration with other subject matter experts and vetted billing invoices for the received purchases upon delivery of services and shipments.
Education
City University of Hong KongHong Kong
Bachelor of Arts from Cultural And Heritage Management
2019
University Overview
- Degree Awarded with 2nd Honor
- Completed University-level Coursework: Japanese Studies, Department of Public and International Affairs
- Summer Intern, Melbourn Museum, Completed 2018
- Score Manager, CityU Philharmonic Orchestra, 2015 to 2017
- Universiti Tunku Abdul Rahman Global Experience for All Public Speaking Certificate, 2017 to 2018
Skills
- Warehousing function experience
- Shipment tracking strengths
- Emphasis on initiating multiple alternatives for customers service fulfillment
- Complaint resolution involving sales item defects and order mistakes
- Experience in analyzing auction history to enhance the clients' bids opportunities
- Active and professional approach to maintaining customer relationship
- Inventory Control
- Technical Support with bilingual communication ability
- Training development aptitude
- Internal and External invoices and report preparation
Certification
customers based in 10+ countries
Customer Services Assistant at Helutrans Hong Kong (Pte) Ltd.
Nov 2019 - Dec 2020 (1 year 1 month)
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Upper intermediate
B2
Japanese
Intermediate
B1
Korean
Beginner
A1
Timeline
Customer Services Specialist
OnTheList
08.2022 - 04.2023
Bids Proposals Coordinator
Christie's Hong Kong
01.2022 - 08.2022
Customer Service Executive
Casetagram Limited
12.2020 - 08.2021
Customer Service Assistant
Helutrans Hong Kong (Pte) Limited
11.2019 - 12.2020
City University of Hong Kong
Bachelor of Arts from Cultural And Heritage Management
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