Kim jayson Rivera
Aurora,Philippines
Summary
Proactive Hotel Security Guard skilled in guest relations and conflict resolution. Assists guests with safety concerns, providing reassurance and practical solutions. Implements security policies, fostering a secure and welcoming environment.
Overview
2
2
Languages
6
6
years of post-secondary education
9
9
years of professional experience
Work History
Hotel Security Guard
Crowne Plaza Manila Galleria IHG Hotels
Quezon City, Philippines
03.2018 - Current
- Patrolled grounds after hours on foot to maintain visible presence and detect violations.
- Monitored CCTV systems, identifying and responding to suspicious activities promptly.
- Responded to emergency situations, providing immediate assistance and coordinating with emergency services.
- Assisted guests with safety concerns, offering reassurance and practical solutions to their issues.
- Conducted regular patrols of hotel premises to maintain a secure environment for guests and staff.
- Managed access control for employees and visitors, verifying identities and authorising entry.
- Prepared daily security logs, documenting all relevant activities and incidents for record-keeping purposes.
- Implemented security policies and procedures.
- Politely greet and assist Guest upon their arrival and departure
Sales Clerk
Ace Hardware Philppines
Makati, Philippines
07.2017 - 12.2017
- Professionally and politely greeted customers as they entered the store.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Replenished items and organised displays to keep stock looking professional.
Education
Higher National Diploma -
Umiray National High School
Aurora, Philippines 06.2008 - 03.2012
Marine Engineering -
Midway Maritime Foundation
Cabanatuan city, Philippines 06.2014 - 12.2014
Associate Degree - Software Developer
Saint Augustine foundation colleges
Cabanatuan city, Philippines 06.2015 - 08.2017
Skills
- Crowd control and conflict resolution
- Emergency Response
- CCTV monitoring
- Customer Service
- Computer Literacy
- Access control
- Communication skills
- Guest relations
- Positive attitude
- Fire safety knowledge
- Calm under pressure
Languages
Tagalog
First language
English
Upper intermediate
B2
Timeline
Hotel Security Guard
Crowne Plaza Manila Galleria IHG Hotels
03.2018 - Current
Sales Clerk
Ace Hardware Philppines
07.2017 - 12.2017
Associate Degree - Software Developer
Saint Augustine foundation colleges
06.2015 - 08.2017
Marine Engineering -
Midway Maritime Foundation
06.2014 - 12.2014
Higher National Diploma -
Umiray National High School
06.2008 - 03.2012