Kimiya Kaffash
London,UK
Summary
Dynamic Senior Account Manager with a proven track record at Guerlain, excelling in strategic sales initiatives and team leadership. Expertise in relationship management and staff training has driven significant growth in customer loyalty and profitability. Adept at executing successful product launches and enhancing customer service excellence.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
Guerlain
London
09.2024 - Current
- Lead and mentor a team of six members, focusing on strategic sales initiatives, KPIs, and professional development.
- Cultivate strong relationships with key stakeholders and clients, promoting brand growth and customer loyalty.
- Analyze sales data and market trends to develop targeted strategies that increase profitability.
- Oversee the execution of promotional events and product launches, ensuring alignment with brand standards and customer engagement.
Account Manager
Guerlain
London
03.2022 - 09.2024
- Managed product sales and customer engagement, consistently achieving and surpassing sales targets by 12%.
- Developed and implemented training programs for staff, enhancing product knowledge and customer service standards.
- Collaborated with marketing teams to design and execute in-store promotions that increased foot traffic and sales volume.
- Conducted regular performance reviews, and provided constructive feedback to team members, to drive continuous improvement.
Team Leader
Guerlain
London
08.2021 - 03.2022
- Oversaw daily operations and team management for a successful retail team of three, driving performance, and ensuring exceptional customer service.
- Implemented innovative strategies to improve customer satisfaction, resulting in a 46% increase in positive feedback.
- Coordinated staff schedules and managed inventory to meet sales demands and optimize stock levels
- Actively participated in recruitment and onboarding processes, ensuring a cohesive team culture.
Senior Makeup Artist
House of Fraser
Westfield
10.2016 - 10.2017
- Delivered expert makeup consultations and personalized beauty advice, which contributed to a 67% increase in repeat clientele
- Assisted in planning and executing promotional events, including new product launches, to enhance brand visibility and customer interaction
- Trained junior makeup artists on product application techniques and customer engagement strategies
Beauty Consultant
Fenwick
Kingston
10.2015 - 10.2016
- Engaged with customers to provide tailored product recommendations, enhancing their shopping experience and increasing sales
- Conducted follow-up surveys with client's post-purchase to ensure satisfaction and address any concerns
- Participated in merchandising tasks to optimize product displays and increase inventory turnover
Education
Bachelor of Arts (Hons) - Graphic Design & Visual Communication
University of West London
London, UKSkills
- Account Management
- Team Leadership
- Customer Service Excellence
- Sales strategy development
- Product Launches
- Relationship Management
- Staff Training and Development
- Inventory management
- Marketing and Promotions
- Budgeting and Forecasting
Honors And Awards
- Multiple Awards in Art and Design
- Authored, illustrated, and published a children's book during art school
- Showcased work in 4 art exhibitions
- Nominated for Khwarizmi Awards (International Festival in Iran)
Technology And Tools
- MS Office (Word, PowerPoint, Excel)
- Adobe Creative Suite (Photoshop, Premiere Pro, Illustrator, InDesign, After Effects)
Languages
- English (Fluent)
- Farsi (Native)
- Arabic (Basic)
Timeline
Senior Account Manager
Guerlain
09.2024 - Current
Account Manager
Guerlain
03.2022 - 09.2024
Team Leader
Guerlain
08.2021 - 03.2022
Senior Makeup Artist
House of Fraser
10.2016 - 10.2017
Beauty Consultant
Fenwick
10.2015 - 10.2016
Bachelor of Arts (Hons) - Graphic Design & Visual Communication
University of West London
Similar Profiles
Natasha RahimNatasha Rahim
Assistant Marketing Manager at GuerlainAssistant Marketing Manager at Guerlain
Isabelle GaullierIsabelle Gaullier
Formatrice Coach Retail at GuerlainFormatrice Coach Retail at Guerlain
Samer WahabSamer Wahab
Country Manager| UAE at GuerlainCountry Manager| UAE at Guerlain