Kimia Pazneh
London,Borehamwood
Summary
Dynamic and results-driven professional with a strong focus on target achievement and upselling. Demonstrates excellent communication skills, effective team leadership, and a proven track record in customer interaction and satisfaction. Highly knowledgeable in Microsoft 365, social media marketing, email marketing, and contract writing. Committed to maintaining good punctuality and attendance while being flexible to adapt to changing environments. Aspires to leverage expertise in a challenging role that fosters growth and innovation.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work history
Sales consultant
Anytime Fitness
London, North London
01.2025 - Current
- Delivered convincing sales pitches to attract new clients.
- Conducted market research for better understanding of industry trends.
- Facilitated sales training sessions for improved team performance.
- Developed compelling sales proposals that increased conversion rates.
- Generated leads to increase potential business opportunities.
- Built strong relationships with customers, resulting in repeat business.
Student Voice Leader
09.2020 - 07.2025
- I have been elected four years in a row to become a Student Voice Leader at the University I attend.
- This shows that I have a huge passion for listening to individuals' problems and getting resolutions for them.
- I take responsibility and pride in motivating my students when I see them struggling by giving them a boost of energy if they need to talk or share anything with me.
Sales Advisor
Vodafone
North London
12.2023 - 08.2024
- Created a detailed sales forecast that accurately predicted monthly sales figures
- Advised customers on the best products and services for their needs
- Conducted market research to identify consumer trends and preferences
- Achieved sales targets and contributed to store performance
- Developed and managed relationships with key stakeholders to increase brand loyalty and recognition
Receptionist
DoubleTree Hilton
North London
06.2022 - 09.2023
- Maintained a clean and organised reception area
- Greeted and welcomed guests in a friendly and personable manner
- Developed and maintained a database of customer contact information for marketing purposes
- Cross-trained and provided support to other departments as needed
Sales Assistance
JD Sports
North London
08.2021 - 06.2022
- Processed customer orders quickly, and accurately to ensure a smooth checkout experience
- Resolved customer complaints in a timely, professional manner, resulting in increased customer satisfaction
- Developed strong relationships with customers that generated repeat business
- Greeted customers in a friendly and professional manner, resulting in increased customer satisfaction scores
Education
Master - Business Information System Management
Middlesex University
London 09.2024 - 10.2025
Bachelor - Information Technology
Middlesex University
09.2020 - 07.2024
BTEC - Information Technology
South Leicestershire College
06.2018 - 06.2020
GCSE - Mathematics and English
Sir Jonathan North
09.2016 - 07.2017
Skills
- Excellent communication skills
- Good punctuality and attendance
- Good at customer interaction/satisfaction
- Team Leader
- Expert
- Upselling
- Knowledgeable about Microsoft 365
- Flexible
- Target achievement focus
- Social media marketing
- Contract writing
- Email Marketing
Custom
References available upon request
Timeline
Sales consultant
Anytime Fitness
01.2025 - Current
Master - Business Information System Management
Middlesex University
09.2024 - 10.2025
Sales Advisor
Vodafone
12.2023 - 08.2024
Receptionist
DoubleTree Hilton
06.2022 - 09.2023
Sales Assistance
JD Sports
08.2021 - 06.2022
Student Voice Leader
09.2020 - 07.2025
Bachelor - Information Technology
Middlesex University
09.2020 - 07.2024
BTEC - Information Technology
South Leicestershire College
06.2018 - 06.2020
GCSE - Mathematics and English
Sir Jonathan North
09.2016 - 07.2017
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