Overview
Work history
Education
Skills
Languages
Timeline
Generic

Kimberly Rosmery Martinez de Argueta

Swansea

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work history

Team Manager

Blackhawk Support Services
San Salvador, El Salvador
05.2017 - 01.2021
  • Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
  • Set achievable targets, motivating the team to progress and achieve in line with company goals swiftly.
  • Managed, motivated, and developed a team of 10 to deliver exceptional customer service consistently.
  • We conducted audits and risk assessments to achieve regulatory compliance.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.

Customer Service Representative

Metlife
San Salvador, El Salvador
10.2014 - 07.2016
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.

Restaurant Waitress

Pizza Hut
San Salvador, El Salvador
02.2006 - 05.2012
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
  • Confirmed legal drinking ages and discontinued service to intoxicated guests.
  • Used appropriate sanitizing and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Kept carpeted and hard floors clean and clear of debris, minimizing risks to guests and staff.
  • Provided menu and offered recommendations to complement the dining experience.
  • Warmly greeted guests upon arrival to create a welcoming atmosphere.

Education

Higher National Diploma - Health

UNAB
El Savador
01.2007 - 06.2009

NVQ Level 3 - health

Gower College Swansea (Coleg Gwyr Abertawe)
Swansea
09.2022 - 06.2023

Skills

  • Proficient multitasker
  • Team leadership
  • Customer rapport
  • Hospitality expertise
  • Efficient payment processing
  • Order recall
  • Microsoft Office
  • Basic computer knowledge
  • Bilingual customer support
  • Team management

Languages

English
Fluent
Spanish
Native

Timeline

NVQ Level 3 - health

Gower College Swansea (Coleg Gwyr Abertawe)
09.2022 - 06.2023

Team Manager

Blackhawk Support Services
05.2017 - 01.2021

Customer Service Representative

Metlife
10.2014 - 07.2016

Higher National Diploma - Health

UNAB
01.2007 - 06.2009

Restaurant Waitress

Pizza Hut
02.2006 - 05.2012
Kimberly Rosmery Martinez de Argueta