Kimberly Rose Gajete
Cambridge,Cambridgeshire
Summary
Enthusiastic retail professional with 6 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organisational success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Checkout operator
Asda
Cambridge, Cambridgeshire
08.2023 - Current
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Completed opening and closing procedures each day.
- Educated customers on promotions, offers and special events to enhance product sales.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Reduced customer wait times through optimised checkout processes.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
Cashier
Carrefour
Ras Al Khaimah, United Arab Emirates
12.2017 - 03.2020
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Helped meet business needs by working extra shifts.
- Displayed and restocked merchandise by following brand guidelines.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Reduced customer wait times through optimised checkout processes.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
Inventory controller
Savers Electronics World Inc.
Urdaneta, Philippines
02.2017 - 11.2017
- Tracked stock availability levels to drive sales and team performance.
- Completed shipping documents for speedy clearance of imported goods.
- Progressed outstanding purchase orders with vendors for optimal stock availability.
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
- Documented returns, over-ordered or incorrectly delivered stock to avoid restocking charges.
- Investigated missing items, discrepancies and losses.
- Carefully managed stock locations, selecting best-possible variables and container types to meet storage needs.
- Processed and checked stock inbound and outbound deliveries, completing necessary paperwork.
- Maintained organised stockroom environment for quick picking.
- Confirmed with vendors receipt of purchase orders.
Retail sales associate
Uniqlo
Rosales, Philippines
04.2014 - 02.2017
- Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
- Explained product benefits maximising customer engagement while driving sales.
- Provided management constant feedback on client activity and market trends for informed decision-making.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Operated cash registers with accuracy and processed cash and card transactions.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Education
Bachelor of Business Administration - Major in Financial Management
Lyceum Norther Luzon
Philippines 06.2010 - 03.2014
Skills
- Merchandise display development
- Credit and debit processing
- Customer greeting
- Cash register operations
- Customer relations
- Physical strength
- Product recommendations
- Money management
- High volume transactions
- Cash handling policies
- Payment processing
- Restocking inventory
Timeline
Checkout operator
Asda
08.2023 - Current
Cashier
Carrefour
12.2017 - 03.2020
Inventory controller
Savers Electronics World Inc.
02.2017 - 11.2017
Retail sales associate
Uniqlo
04.2014 - 02.2017
Bachelor of Business Administration - Major in Financial Management
Lyceum Norther Luzon
06.2010 - 03.2014