Kimberly Njangu
Corby,Northamptonshire
Summary
Skilled administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge in maintaining relevant regulations to ensure accurate and compliant records. Creative problem-solver keeps office running smoothly. Consistently recognised for delivering top-notch administrative support and fostering collaborative work environment.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Customer Assistant
Aldi UK
Birmingham, West Midlands
2023.03 - 2025.05
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Stocked shelves regularly for easy access to products by customers.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Collaborated efficiently with team members to maintain smooth store operations.
Support worker
JNHG Recruitment Agency
Birmingham, West Midlands
2023.01 - 2025.01
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
Administrative Assistant
C&B Communications
South africa
2019.02 - 2022.11
- Managed front desk duties to ensure smooth operation of reception area.
- Contributed to team effort by accomplishing related results as needed.
- Supported accurate record-keeping with proficient data entry skills.
- Submitted timely reports which provided critical updates on various projects.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Improved customer satisfaction through prompt response to email and phone queries.
- Interacted professionally with clients providing excellent service at all times.
- Facilitated internal communication.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
Administrative clerk
Staysun Investments
Zimababwe, Harare
2018.11 - 2020.12
- Processed and managed documentation, facilitating smooth recordkeeping and retrieval.
- Handled sensitive information confidentially to ensure privacy compliance.
- Supported team members with administrative tasks to improve work flow.
- Drafted professional correspondence to enhance business image.
- Scheduled appointments for executives, optimising their time management.
- Improved office efficiency by sorting, filing, and managing paperwork.
- Served as a point of contact for queries from clients and colleagues.
Education
Level 7 Diploma - Business Administration
UK Professional Development Academy
2024.01 - 2025.01
GCE Advanced Level -
Cambridge
2017.01 - 2018.01
IGCSE Ordinary Level -
Cambridge
2012.01 - 2016.01
Certificate in Community Based Health Care - undefined
2022.01 - 2023.01
Certificate in Advanced First Aid - undefined
2022.01 - 2023.01
International Computer Drivers Licence (ICDL) - undefined
Skills
- Creativity & Process Improvement
- Research & Problem solving
- Discretion and confidentiality
- Financial reporting
- Project Management
- Database management
- Operations management
- Contract review
- Professional correspondence
Languages
English
Shona
Timeline
Level 7 Diploma - Business Administration
UK Professional Development Academy
2024.01 - 2025.01
Customer Assistant
Aldi UK
2023.03 - 2025.05
Support worker
JNHG Recruitment Agency
2023.01 - 2025.01
Certificate in Community Based Health Care - undefined
2022.01 - 2023.01
Certificate in Advanced First Aid - undefined
2022.01 - 2023.01
Administrative Assistant
C&B Communications
2019.02 - 2022.11
Administrative clerk
Staysun Investments
2018.11 - 2020.12
GCE Advanced Level -
Cambridge
2017.01 - 2018.01
IGCSE Ordinary Level -
Cambridge
2012.01 - 2016.01