Teaching assistance (work experience)
- Addressed incoming requests for information, inquiries, and complaints.
- Improved team communication by organising regular team meetings and discussions.
- Identified and resolved issues using critical thinking and problem-solving skills.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Improved efficiency and productivity by acquiring new skills.