Kimberly Morina
Northolt,Ealing
Summary
A highly motivated and hardworking professional, I take initiative and collaborate effectively within team environments. I am adaptable, dependable, and confident working independently, with the ability to quickly adjust to new settings and challenges. Approachable and positive, I bring strong attention to detail, a solid work ethic, sharp analytical skills, and excellent communication abilities to everything I do.
Overview
10
10
years of professional experience
Work history
Wholesale & Partnerships Admin Assistant
Penelope Chilvers
London, White City
2023.10 - Current
- Liaised with stockists via email and phone to strengthen relationships and ensure timely fulfilment of stock requests.
- Facilitated meetings with new stockists and agents to foster collaborative working relationships.
- Coordinated distribution of seasonal samples to agents, enhancing promotional efforts.
- Collaborated with the merchandising team and design department to ensure adequate stock availability and readiness.
- Utilised Zedonk and Excel to track inventory, add new stock information, and input customer details.
- Coordinated with the warehouse and DHL to ensure timely dispatch of large shipments.
Drama Teacher
Pauline Quirke Academy
London, Hanwell
2021.05 - 2023.12
- Cultivated a stimulating, supportive teaching environment that enhanced students' drama skills and boosted their confidence.
- Taught students of varying ages and abilities, adapting teaching methods to maximise engagement and enjoyment.
- Delivered positive learning experiences through effective classroom and behaviour management strategies.
- Built strong relationships with students through friendly, supportive guidance, fostering a positive classroom atmosphere.
Customer Service Agent
Penelope Chilvers
London, Notting Hill/Mayfair
2023.02 - 2023.09
- Responded to customer service inquiries promptly and accurately to ensure effective resolution.
- Handled customer account inquiries and escalated complaints with diplomacy, ensuring thorough resolution and customer care.
- Built warm and friendly relationships with customers through phone, email, and live chat interactions.
- Proficient in RMIS, Magento, and Zendesk for effective management of customer interactions and order processing.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
Customer Experience Assistant
Penelope Chilvers
London, Mayfair/Notting Hill
2022.07 - 2023.01
- Engaged customers by explaining product benefits and promoting new stock to drive sales.
- Provided customer service by processing payments efficiently and locating merchandise across retail branches, ensuring a smooth shopping experience.
- Maintained attractive product displays through regular visual merchandising and deep cleaning to enhance customer appeal.
- Managed weekly stock deliveries and maintained accurate inventory records.
- Performed opening and closing duties, including cleaning, securing the shop, and cashing up tills.
Teaching Assistant
Academics ltd.
London, Northolt
2021.05 - 2022.04
- Assisted in lesson planning, contributing to effective curriculum delivery and enhanced student engagement.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Assisted in conducting assessments to determine student understanding of subjects.
- Prepared classroom materials, facilitating efficient lessons and supporting diverse learning needs.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips, ensuring safety and support for all learners.
Retail Sales Associate
Kiehls, Selfridges
London, Mayfair
2018.11 - 2020.02
- Leveraged expert product knowledge to sell a high volume of Kiehl's products effectively.
- Addressed customer inquiries by employing active listening and problem-solving skills.
- Managed checkout and floor sales during peak seasonal trading periods.
- Assisted with beauty counter sales for a skincare retailer.
- Utilised downtime to maintain a clean store environment, rearrange product displays, and restock shelves.
Brand Representative
Hollister Co.
London, White City
2015.12 - 2018.10
- Delivered exceptional customer service with a professional appearance in a customer-facing role.
- Employed active listening and open-ended questioning to resolve customer inquiries and provide appropriate recommendations.
- Processed transactions efficiently using POS systems for cash and credit card purchases.
- Managed orders and refunds in accordance with company policies.
- Replenished product stock to ensure availability for anticipated sales demands.
Education
Bachelor of Arts - Acting
University of West London
Ealing 09/2017 - 07/2020
Skills
- Data entry
- Email handling efficiency
- Organisational proficiency
- Prioritisation expertise
- Attention to Detail
- Postal handling routines
- Written expression
- Telephone etiquette
- Interpersonal communication
- Verbal articulation
Affiliations
- Social Media, Ethical Fashion, Leather Goods, Haute Couture, Writing, Theatre, Film and TV, Pop Culture, World News, Travel
Timeline
Wholesale & Partnerships Admin Assistant
Penelope Chilvers
2023.10 - Current
Customer Service Agent
Penelope Chilvers
2023.02 - 2023.09
Customer Experience Assistant
Penelope Chilvers
2022.07 - 2023.01
Drama Teacher
Pauline Quirke Academy
2021.05 - 2023.12
Teaching Assistant
Academics ltd.
2021.05 - 2022.04
Retail Sales Associate
Kiehls, Selfridges
2018.11 - 2020.02
Brand Representative
Hollister Co.
2015.12 - 2018.10
Bachelor of Arts - Acting
University of West London
09/2017 - 07/2020