KIMBERLY HOWELL
Red Lodge
Summary
Dutiful, dedicated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Passionate about acquiring and mastering skills and adept at working effectively unsupervised.
Overview
6
6
years of professional experience
Work History
Food Service Worker - Feltwell Elementary School
AAFES
Feltwell, Norfolk
03.2024 - Current
- Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
- Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
- Followed health and safety regulations when preparing meals or handling food products.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Provided customer service to students, faculty, staff, and visitors in an efficient manner.
- Assisted in preparation of special events held in the school cafeteria.
- Encouraged children to make nutritionally sound meal choices.
- Listened to children's questions/concerns and catered to their specific dietary needs.
Customer Experience Host
AAFES
Mildenhall
12.2023 - 03.2024
- Operated cash register to process customer transactions accurately and efficiently.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Helped customers find specific products, answered questions and offered product advice.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Barista
Starbucks
Stuttgart
02.2023 - 07.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided top tier service to over 1000 customers per day
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty beverages and seasonal offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
- Collected and organized daily till totals and tips.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Described menu items to customers and suggested products based on stated preferences.
Education and Training Technician
NAF
Del Rio
05.2021 - 12.2022
- Coordinated facilities preparation, break-down and cleaning for each event and activity
- Planned and implemented activities and learning-based curriculums (ELM) for kids between ages of 6 weeks and 6 years
- Gained experience in all shifts: opening, closing, mids
- Worked actively with all age groups: infants, pre-toddlers, toddlers, and pre-k
- Observed safety protocols to minimize accidents and spread of disease
- Partnered with and trained coworkers on how to implement strong care plans to meet the individual needs of the children
- Cared for/nurtured children in order to facilitate growth and learning in a group and one-on-one setting
- Worked as the acting lead teacher of both the newborn infants (6 weeks - 6 months) and older infants (6 months - 12 months) classrooms
- Consistently updated children’s portfolios and the classroom environment to meet DoD, NAEYC, and USDA requirements
- Remained up to date on all necessary training and took paperwork home on multiple occasions to stay ahead
- Worked “give parents a break” several times after usual operating hours
- Maintained positive relationships with parents, consistently provided open communication with them, and created activities/ways to keep them involved.
Food Service Worker
Sehne Bakery
Stuttgart
05.2018 - 01.2021
- Managed and served over 900 customers per day
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Assisted customers by providing information and resolving complaints.
- Trained and mentored new employees to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Conversed with customers to receive valuable feedback and suggestions for improvement.
Education
Some College (No Degree) - Psychology (major) Social Work (minor) - BA
Park University
Online2025
High School Diploma -
Stuttgart High School
Skills
- Detail-oriented
- Multitasking abilities
- Safety awareness
- Healthy environments
- Customer Service
- Group leadership
- Program support/coordination
- Flexible
- Active Listening
Languages
References
Leticia Cuellar - Former Boss
leticia.cuellar@us.af.mil
Nicole Basaca - Former Training Specialist
nicole.basaca@us.af.mil
Timeline
Food Service Worker - Feltwell Elementary School
AAFES
03.2024 - Current
Customer Experience Host
AAFES
12.2023 - 03.2024
Barista
Starbucks
02.2023 - 07.2023
Education and Training Technician
NAF
05.2021 - 12.2022
Food Service Worker
Sehne Bakery
05.2018 - 01.2021
Some College (No Degree) - Psychology (major) Social Work (minor) - BA
Park University
High School Diploma -
Stuttgart High School
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