Kimberley Wyld
SHEFFORD,BEDFORDSHIRE
Summary
Experienced professional with focus on human resources and recruitment. Skilled in sourcing top talent and streamlining recruitment processes to meet organisational needs. Capable of building strong relationships and implementing strategic initiatives to enhance workforce efficiency and productivity. Experience of managing large teams and coaching to improve efficiency.
Overview
24
24
years of professional experience
Work History
Talent Attraction Partner
Whitbread
Field Based
01.2024 - 04.2025
- I worked within the talent team to develop recruitment strategies for our hotels and restaurants.
- Completed site visits, utilizing various mediums to advertise and recruit
- Upskilling team members to recruit and retain for their teams
- Writing advertisements and compiling reports to assess the success of current strategies
- Established new partnerships for enhanced industry reach.
- This role relied on both proactive and reactive approaches, utilizing data, current trends and stakeholder knowledge to ensure our operations teams were fully supported to minimize disruption to our teams and customers.
Group Reservations Team Manager
Whitbread
Dunstable, Bedfordshire
07.2022 - 12.2023
- I worked as the group sales manager for Premier Inn Uk, managing a team of 19 sales agents, booking all group bookings of 10+ rooms.
- Oversaw all group bookings for 850 UK hotels for individual and business customers
- Handled daily management, forward planning, and strategic initiatives for the department
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Conducted performance evaluations to identify areas of improvement.
- Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
Human Resources and Office Manager
Eppendorf Life Sciences
Stevenage, Hertfordshire
08.2021 - 06.2022
- Ensured the efficient organization & functionality of the local SSO
- Coordinated multifunctional tasks (Matrix) HR and local administration work for the UK
- Managed recruitment and onboarding processes
- Oversaw the management of office facilities and fleet car management
- Conducted recruitment for a variety of roles including engineers, management, order processors and logistics
- Updated office policies & employment contracts to reflect changing business needs and regulations.
Property Management Branch Manager
Osaka Ltd/ Country Properties
Hitchin, Hertfordshire
01.2018 - 07.2021
- Branch manager of the property management branch for Hitchin Country Properties with a team of 7 staff and 850+ rental properties
- Responsible for managing the team's workload, training, recruitment, and any HR related issues
- Worked alongside landlords with large portfolios to plan and execute refurbishment & improvement projects for their properties
- Visited properties to assess plans, liaise with contractors, and see projects through from concept to completion
- Completed detailed schedule of condition reports and trained team to ensure high attention to detail for landlord and tenant protection
- Completed rotas, audits, and hired new contractors
- Spent considerable time working with landlords and tenants to guide them through difficult situations such as changes in circumstances, eviction, and rent arrears with a high degree of empathy
- Improved branch productivity by implementing efficient work schedules.
- Developed and implemented strategies for increased customer satisfaction.
Lettings Manager
Phillips Smith & Dunn Estate Agents
Barnstaple, North Devon
08.2014 - 10.2017
- Ran the lettings departments for three branches
- Valued and took on new properties
- Oversaw advertising and creation of all documentation for rentals including tenancy agreements
- Managed team workload to ensure appropriate time management
- Increased the size of the department by over 50% in the first 12 months with the company
- Created new processes to ensure compliance with all new legislation and regulations for the lettings industry
- Served as the main contact for Diocese of Exeter's large property portfolio
- I also completed very detailed inventory and schedule of condition reports.
- Ensured ongoing maintenance and refurbishment works were completed when necessary and within budget, liaising with contractors
- Processed all necessary paperwork to ensure legal compliance.
- Oversaw training sessions for lettings staff enhancing team performance.
Unit Manager
Annsummers Party Plan
North Devon
03.2005 - 09.2017
- Manager to over 35 party planners, coaching to increase sales.
- Fastest growing team in the UK.
Personal Banking Manager
Nationwide Building Society
Ilfracombe, North Devon
05.2013 - 08.2014
- Facilitated the opening of new accounts, resulting in business growth.
- Provided leads to financial and mortgage teams
- Managed client relationships for increased bank profitability.
Hr & Office Manager
John Smale & Co Estate Agents
Barnstaple, North Devon
03.2012 - 04.2013
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Created tenancy documentation
- Facilitated property viewings for sales and rental properties
Recruitment Consultant (Industrial & Hospitality)
Abacus Recruitment
Barnstaple, North Devon
05.2011 - 02.2012
- Assisted in negotiating employment terms between successful candidates and clients, ensuring a win-win situation.
- Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.
- Managed relationships with hiring managers to understand their recruitment needs and timelines
Hospitality Recruitment Consultant (Hotel Specialist)
Berkeley Scott Recruitment
London, UK
09.2010 - 05.2011
- Managed relationships with hiring managers to understand their recruitment needs and timelines.
- Handled high-volume recruitments during peak seasons without compromising on quality of hire.
- Recruitment for several large 5 star hotels within London
Education Recruitment Consultant
Solo Plus Recruitment
Sydenham, Kent
03.2010 - 08.2010
- Provided constructive feedback to unsuccessful candidates post interviews, aiding their future job search efforts.
- Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
Duty Manager/ Events & Catering Manager (Maternity cover)
Wyllyotts Centre
Potters Bar, Hertfordshire
11.2008 - 02.2010
- Management of theatre including overseeing f & b service
- Recruited all new personnel
Hotel Manager
Narracott Hotel
Woolacombe, North Devon
03.2001 - 10.2008
- Management of 101 bedroom hotel, overseeing all operations of 30+ staff members
- Oversaw all functions & weddings
- Negotiated contracts with leisure tours operators
Education
CIPD Associate Level 5 Diploma - People Management
ICS
Theatre Degree - business studies, T.I.E
Plymouth University
Performing Arts Diploma - undefined
North Devon College
Skills
- Remote recruitment
- Recruitment and training experience
- Customer service team management
- Leadership
- Calm under pressure
- Communication skills
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Timeline
Talent Attraction Partner
Whitbread
01.2024 - 04.2025
Group Reservations Team Manager
Whitbread
07.2022 - 12.2023
Human Resources and Office Manager
Eppendorf Life Sciences
08.2021 - 06.2022
Property Management Branch Manager
Osaka Ltd/ Country Properties
01.2018 - 07.2021
Lettings Manager
Phillips Smith & Dunn Estate Agents
08.2014 - 10.2017
Personal Banking Manager
Nationwide Building Society
05.2013 - 08.2014
Hr & Office Manager
John Smale & Co Estate Agents
03.2012 - 04.2013
Recruitment Consultant (Industrial & Hospitality)
Abacus Recruitment
05.2011 - 02.2012
Hospitality Recruitment Consultant (Hotel Specialist)
Berkeley Scott Recruitment
09.2010 - 05.2011
Education Recruitment Consultant
Solo Plus Recruitment
03.2010 - 08.2010
Duty Manager/ Events & Catering Manager (Maternity cover)
Wyllyotts Centre
11.2008 - 02.2010
Unit Manager
Annsummers Party Plan
03.2005 - 09.2017
Hotel Manager
Narracott Hotel
03.2001 - 10.2008
Theatre Degree - business studies, T.I.E
Plymouth University
Performing Arts Diploma - undefined
North Devon College
CIPD Associate Level 5 Diploma - People Management
ICS
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