Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberley Willetts

Birmingham,West Midlands

Summary

Customer-oriented Store Manager offering over 16 years of experience in retail operations, sales and service team leadership. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals.

Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

19
19
years of professional experience
6
6
years of post-secondary education

Work History

Store manager

Greggs
Birmingham, West Midlands
03.2010 - Current
  • Completed a number of courses available to me to better my skillset including Future Area Leader and Aspiring Leaders.
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.
  • Prepared stores around Territory for internal audits.
  • Executed follow-up audits to monitor management's 6 Week plans.
  • Ensured all processes are followed to ensure safe production, storage and sale of goods.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Understood what drives overall business success and prioritised and delivered quality results.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
  • Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Challenged and inspired team members to achieve business results.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Minimised waste through effective stock rotation, organising goods according to expiry date.
  • Avoided stock loss through effective management of stock rotation.

Store manager

Firkins
Birmingham, West Midlands
08.2007 - 03.2010
  • Supported team by demonstrating respect and willingness to help.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Increased revenue by upselling and recommending products.
  • Completed customer orders with speed and accuracy.
  • Increased customer satisfaction by resolving issues.
  • Acted as liaison between staff and management to improve store performance.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Challenged and inspired team members to achieve business results.
  • Provided excellent customer care through prompt complaint resolution and quality of service.

Team member

Stokes Greengrocers
Birmingham, West Midlands
11.2004 - 09.2007
  • Remained flexible to cover shifts and work overtime as required.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
  • Offered exceptional customer service with strong product knowledge.
  • Completed opening and closing checklists to create welcoming store environment.
  • Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
  • Upsold extras to help increase daily revenue intakes.
  • Demonstrated proper food handling and safety standards.
  • Managed temperature-controlled storage environments through stock rotation.
  • Avoided stock loss through effective management of stock rotation.
  • Assisted in fridge stock rotation practices to help reduce food waste.

Education

A-Levels -

The Arthur Terry School
Sutton Coldfield
09.2005 - 05.2007

GCSEs -

North Birmingham Academy
Birmingham
09.2000 - 05.2005

Skills

  • Recruiting and interviewing
  • Team-orientated
  • Employee training
  • Customer service
  • Store management
  • Loss prevention
  • Leadership
  • Time management
  • Records management
  • Stock management

Timeline

Store manager

Greggs
03.2010 - Current

Store manager

Firkins
08.2007 - 03.2010

A-Levels -

The Arthur Terry School
09.2005 - 05.2007

Team member

Stokes Greengrocers
11.2004 - 09.2007

GCSEs -

North Birmingham Academy
09.2000 - 05.2005

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Kimberley Willetts