Barista
Carnival Cruise Lines
05 2014 - Current
Hi, I’m
Kimberley Weatherley
Exchange, St Ann,Jamaica
Summary
Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Self-motivated offering excellent skills in guest relations and upselling products and services. Very engaging with the ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Experienced employee with over 12+ years in the Hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Work history
Carnival Cruise LinesMiami, USA
Barista
05 2014 - Current
Job overview
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Built and nurtured customer loyalty by remembering personal preferences.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Studied and re-designed processes to improve quality of coffee and cafe products.
Carnival Cruise LinesMiami, USA
Bar Waiter
05 2014 - Current
Job overview
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Practiced healthy and safety measures to comply with regulations.
Beaches Ocho Rios Resort & Golf ClubSt Ann, Jamaica
Fine Dining Server
01 2009 - 01 2012
Job overview
- Suggested wine pairings to go with specific menu items.
- Managed sections for a smooth flow of guests and orders.
- Rolled silverware, set up tables and polished glassware and silverware.
- Took and submitted orders, including customer preferences and dietary requirements.
- Ran food from chefs to guest tables in a safe and efficient manner.
- Learned and utilised extensive bar and wine knowledge to enhance guest dining experiences.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Demonstrated safe food handling standards at all times.
Education
Iona High School/ Ocho Rios High/ Exchange All Age
Skills
- Suggestive selling
- Customer Service
- Beer, wine and cocktail service
- Upselling
- Guest needs anticipation
- Cocktail knowledge
- Cocktail mixing
- Outstanding customer service
- Hospitality expertise
- Creativity
- Strong communication
- Punctual
Certificates
Ready to show certificates up on request
Timeline
Bar Waiter
Carnival Cruise Lines
05 2014 - Current
Fine Dining Server
Beaches Ocho Rios Resort & Golf Club
01 2009 - 01 2012