Kimberley Thraves
Upminster,Essex
Summary
Dynamic professional with a proven track record in multitasking efficiency and problem-solving within fast-paced environments. Demonstrates strong leadership, facilitating smooth operations and awareness, whilst fostering a positive work atmosphere. Excels in training and coaching, ensuring precise knowledge transfer and adherence to company standards. Skilled brand representative, adept at building client and team relationships and promoting brand values through professional communication. Committed to maintaining quality and accuracy while achieving targets and deadlines with a focus on career growth and personal attainments.
Overview
23
23
years of professional experience
Work history
Brand Ambassador/ Education Champion
Jo Malone London
West Thurrock, Essex
2021.11 - Current
- Engaged customers at promotional events, increasing brand awareness and fostering community connection.
- Fostered brand loyalty by representing values in communication.
- Delivered exceptional customer service through attentive, knowledgeable, and friendly support, enhancing customer satisfaction.
- Resolved complex customer issues and exceeded expectations, reinforcing brand loyalty and trust.
- Own ongoing brand and product knowledge to strengthen customer confidence and credibility.
- Lead onboarding sessions, teaching product knowledge and in-store operations to team members.
- Attain daily sales targets by improving individual output and overall team performance.
- Managed stock organisation, rotation of inventory, and the process of raising replenishing orders through retail operations.
Boutique Manager
Jo Malone London
Upminster, Essex
2024.10 - 2025.01
- Led seasonal pop-up boutique, driving customer engagement and sales.
- Managed visual merchandising displays, enhancing customer engagement levels significantly.
- Enhanced customer satisfaction through a prompt and professional service, whilst providing excellent product knowledge and knowhow.
- Liaised with marketing and retail teams to align strategies and support initiatives.
- Executed daily operational tasks through action planning to ensure smooth operations.
- Organised stock inventories to maintain product availability and optimise stock levels. Ordered stock regularly to maintain required stock levels and reduce shortages.
- Identified operational problems and proposed solutions for improving service efficiency.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Successfully met deadlines, retrieved daily figures and collated relevant information for a weekly trade report.
Supervisor/Team Leader
TGI Fridays
West Thurrock, Thurrock
2003.09 - 2019.09
- Guaranteed delivery of first-class customer service throughout every shift, coaching team members to produce high standards to guests to create a positive experience, encouraging their return
- Briefed team members before each shift, sharing business updates and addressing queries to foster transparent working relationships.
- Maintained advanced product knowledge to educate team members, enhancing customer service quality.
- Ensured a duty of care by monitoring staff and guest welfare.
- Maintained safety protocols to ensure secure work environments.
- Oversaw cash management during shifts, ensuring accurate financial transactions and accountability.
Education
GCSEs - 11 (A-C)
Hall Mead School
UpminsterA-Levels - English Language & Media Studies
Havering Sixth Form
Hornchurch, EssexNVQ Level 2 - Customer Service
City and Guilds
City of LondonSkills
- Customer-focused with previous retail/customer service experience
- Strong organisation and time management skills
- Ability to prioritise and manage multiple tasks in a fast pace environment
- Problem solving and initiative
- Excellent written and verbal communication skills
- Strong numerical and analytical skills
- Excellent attention to detail and accuracy
- Stock management and inventory awareness
- Maintaining high visual merchandising standards
- Team player with the ability to build positive working relationships
- Adaptable and quick to learn new systems and processes
Timeline
Boutique Manager
Jo Malone London
2024.10 - 2025.01
Brand Ambassador/ Education Champion
Jo Malone London
2021.11 - Current
Supervisor/Team Leader
TGI Fridays
2003.09 - 2019.09
A-Levels - English Language & Media Studies
Havering Sixth Form
GCSEs - 11 (A-C)
Hall Mead School
NVQ Level 2 - Customer Service
City and Guilds