Kimberley Richardson
Heysham,Lancashire
Summary
Dedicated and highly experienced Medical Administrator with almost 20 years of service within the NHS, providing comprehensive administrative and document management support in busy healthcare environments. Highly proficient in Microsoft Office applications, including Word and Excel, with extensive experience maintaining accurate records, managing documentation, handling confidential information, and supporting operational processes. Recognised for exceptional attention to detail, strong organisational skills, and the ability to manage competing priorities while meeting strict deadlines. An effective communicator and collaborative team member, committed to delivering high-quality administrative support, ensuring compliance with procedures, and contributing to efficient service delivery.
Overview
19
19
years of professional experience
Work history
Medical Administrator
Bay Medical Group
Heysham, Lancashire
2018.09 - Current
- To use patients medical records to assist in the completion of medical/insurance reports
- To raise and record invoices and secure payments for invoices
- To manage patient enquiries and enquiries from outside agencies, using initiative with regard to action taken
- To complete tasks and workflows on a daily basis
- To ensure all confidential patient information is handled and stored in accordance with practice protocols
- To arrange the booking of private medicals and arrange for the completion and submission of relevant paperwork
- To work within a team to ensure reports are completed within a strict time frame
- Ensuring I have a thorough knowledge of all practice procedures and work in accordance of written protocols
Medical Receptionist
Bay Medical Group
Heysham, Lancashire
2012.10 - 2018.09
- Welcomed patients with warmth and kindness, ensuring smooth booking and checking in processes.
- Collected and filed admission reports, discharge reports and coding reports to maintain thorough and accurate patient records.
- Explained practice arrangements and formal requirements to new patients and those seeking temporary cover
- Ensured patients were given the correct information in order for them to get the help they needed
- Confidently used a variety of IT systems, including word processing skills in order to create plans and organise staff rotas
- Excellent level of both oral and written communication skills to liase with patients, colleagues and staff from outside organisations, to provide the best possible service for patients
- Answered incoming telephone calls within a strict time frame to facilitate excellent patient services
Medical Receptionist
King Street Surgery
Lancaster, Lancashire
2007.07 - 2012.10
- Updated patient records as required for continued accuracy and compliance with practice policies
- Protected patient rights, providing continued discretion and confidentiality in line with practice policy
- Ordering and auditing prescriptions
- Using both Emis Web and Emis LV, as well as resources such as Indigo to book patient appointments and locate test results
Education
A-Levels - Business Studies, Physical Education, Biology, English Literature
Heysham High Sixth Form
Morecambe07.2004
GCSE -
Heysham High School
Morecambe07.2002
Skills
- Attention to accuracy Using experience of data collection and interpretation to ensure targets are being met and exceeded
- Enhanced DBS compliance
- A passionate , approachable person with excellent time management skills and ability to prioritise workload
- Exceptional customer service skills
- Excellent level of both oral and written communication skills with the ability to motivate myself and others
- Document Management and Record Keeping
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Document Formatting and Quality Assurance
- Managing Shared Mailboxes and Email Correspondence
- Attention to Detail and Accuracy
- Confidential Information Handling (GDPR Compliance)
- Team Collaboration and Stakeholder Support
- Problem Solving and Process Improvement
- Training and Supporting New Users
- Adaptability and Flexibility
- NHS Systems and Healthcare Administration
Timeline
Medical Administrator
Bay Medical Group
2018.09 - Current
Medical Receptionist
Bay Medical Group
2012.10 - 2018.09
Medical Receptionist
King Street Surgery
2007.07 - 2012.10
A-Levels - Business Studies, Physical Education, Biology, English Literature
Heysham High Sixth Form
GCSE -
Heysham High School