Kimberley Proctor

In addition to previous account management roles:

• Textile specialist for all Vision Linens Key Accounts in the Healthcare sector
• Trusted advisor within the Care Sector providing training/ education around flame retardancy and dementia design guidelines
• Successfully deliver presentations to prospective new clients
• Successfuly turned around failing accounts into profitable and long standing partnerships eg. National care group turnover £45k with desire to seek new suppliers, within 12 months £300k PA turnover with 3 year sole supply agreement in place
• Regularly attend and lead industry events representing including Care Show and Healthcare Forum Events, UK and Europe
• In person meetings with key stakeholders and decision makers, UK and Europe
• Manage 2no sales admin / customer service staff and successfully devise telesales and e-shot campaigns to existing customer base with regular accountability
• Heavily involved with our marketing and digital departments to design and create collateral, providing necessary content to target specific accounts and/ new business.
• Responsible for targeting new business in the Healthcare sector through new and existing networks

Deputy Contract Manager for the MOD/ MOJ accounts - as listed previously under 'Business Manager' with the addition of:

• Involved in key decision making, product development including the female clothing range for the prison service from initial concept and design, user trials / sampling to pricing/ sign off.
• Regular site visits to MOD/ MOJ establishments meeting key stakeholders

• Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
• Identifying new business opportunities and developing sales and marketing strategies to increase conversion
• Provided first-class client services, from onboarding to daily account management.
• Coordinated client and stakeholder communications to achieve mutually beneficial outcomes.
• Participated in trade shows and corporate events to strengthen brand presence.
• Strengthened key client relationships by developing tailored account strategies.
• Secured long-term customer loyalty with excellent service and understanding of client needs.
• Negotiated profitable contracts to ensure mutual benefit.
• Delivered presentations, secured new partnerships.
• Formulated marketing and advertising strategies for continuous business growth.
• Analysed consumer data to predict future purchasing trends for informed decision-making.

• Effective and proactive contract management of the supply of textiles to MOD/ MOJ accounts with a combined annual turnover of £9m
• Successfully liaising with overseas factories and offices to deliver large scale containers to meet strict KPI's.
• Development of new textile products ensuring quality and fire retardant legislation is met
• Represented the company at national and European events delivering presentations and enforcing our brand
• Identified growth opportunities to expand company reach.
• Fostered partnerships with industry leaders, strengthening network ties.

In addition to previous role;

• Develop sales and marketing strategies and present at Board level
• Developed unique sales proposals to secure major contracts.
• Drove brand growth by forging strong industry partnerships.
• Facilitated productive meetings with key stakeholders, driving collaborative decision-making.
• Cultivated a culture of continuous improvement within the team.
• Oversaw business staffing and training, building successful, customer-focused team.

• Designed and project managed multi site new build / refurbishments adhering to current legislation and guidelines .
• Held resident consultations on site at various care establishments.
• Delivered presentations and physical design boards to new clients.
• Managed numerous suppliers and sub-contracted installation teams to ensure projects were delivered on schedule.
• Achieved client satisfaction by managing key accounts effectively.
• Led internal team meetings for efficient communication and project updates.
• Developed new strategies with a focus on customer retention
• Generated KPI reports to illustrate overall performance.
• Represented company at industry events, networking to increase client engagement and identify new opportunities.

• Identified new leads through data mining and telesales to meet set targets.
• Handled calls promptly and professionally using proven telesales skills.
• Delivered telesales scripts clearly to engage callers with relevant service information.
• Handled high-volume telesales enquiries within call-time targets.
• Secured new clients and supported B2B business development.