Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Kimberley Murray

Salford

Summary

Dynamic and results-focused professional with a comprehensive understanding of work ethic and extensive experience in administration work. Demonstrates exceptional communication skills, attention to detail, and proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. Adept at call handling and customer service with strong sales skills and product knowledge. Proven ability to manage accounts effectively while setting and tracking targets. Self-motivated team player capable of working independently, with a keen focus on change management and achieving organisational goals.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

Account manager

Aftermarket Arbitrage
Manchester
07.2024 - 06.2025
  • Worked closely with product development teams for customising offerings according to client needs.
  • Arranged and attended networking events, expanding professional contacts and prospects.
  • Devised marketing plans, resulting in increased brand awareness.
  • Established strong rapport with clients through regular communication.
  • Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
  • Interacted with customers professionally by phone, email to deliver accurate service information.

Front of House

Mercedes Benz
07.2023 - 03.2024
  • Organising the showroom, greeting all customers helping them find what they desire.
  • Support after sales and sales daily.
  • Restocking the customers seating area and providing advice to customers that require help with the knowledge that I have learnt from my peers.

Receptionist

The Ainscow Hotel
11.2022 - 02.2023
  • My main day to day duties here include general admin work printing, filing, photocopying answering emails and taking calls from guests and third-party companies or any other general enquiries we may receive throughout a day to day.
  • Using our Guest-line system to check guests in and out of our hotel, completing payments for their stay and generating new reservations for any email/walk in bookings.

Hospitality Staff

The Black Lion
10.2021 - 08.2022
  • Serving customers and ensuring smooth running of the shift.
  • Demonstrating excellent customer service skills.
  • Handling of cash and daily stock levels.
  • Often dealing with difficult situations with all personalities.
  • Working all shift patterns with impeccable punctuality and time keeping.

Call Handler

Intelling Ltd
12.2020 - 10.2021
  • Pandemic track and trace.
  • Direct call to the public discussing Covid, diagnosis and advice and directives.
  • Huge customer service development working in difficult situation.
  • Working to deadlines.
  • Using initiative whilst demonstrating understanding and empathy.
  • Temporary Position

Education

GCSE's - Extra-Curricular achievements

Buile Hill High School
09.2013 - 06.2018

Skills

  • Communication skills
  • Attention to detail
  • Call handling
  • Full understanding of work ethic
  • Administration work
  • Ability to work as part of a team and as an individual
  • Self-motivated
  • Sales skills
  • Results focused
  • Change management
  • Microsoft
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • System one
  • Target setting and tracking
  • Customer Service
  • Product knowledge
  • Account management

Custom

References available on request.

Timeline

Account manager

Aftermarket Arbitrage
07.2024 - 06.2025

Front of House

Mercedes Benz
07.2023 - 03.2024

Receptionist

The Ainscow Hotel
11.2022 - 02.2023

Hospitality Staff

The Black Lion
10.2021 - 08.2022

Call Handler

Intelling Ltd
12.2020 - 10.2021

GCSE's - Extra-Curricular achievements

Buile Hill High School
09.2013 - 06.2018
Kimberley Murray