Kimberley Morris
Northampton
Summary
Organised and dependable with over 10 years of customer service and retail experience.
Overview
2027
2027
years of professional experience
Work History
Customer Service Coordinator
Wickes
Northampton, Northamptonshire
07.2025 - Current
- Confirm customer satisfaction after installation and site handover each visit.
- Managed customer accounts, updating details and processing requests efficiently.
- Conducted inbound and outbound calls and handled email communications effectively.
- Collaborated with FHIO to effectively resolve issues for dissatisfied customers.
- Handle customer kitchen and bathroom installations using approved procedures and documentation.
- Deliver compliant installations by executing technical procedures and maintaining accurate records.
- Complete installations and finalise payment agreements.
- Coordinated replacement stock and installers to facilitate timely delivery of corrective actions.
- Coordinate return of original or replacement installers and arrange payment.
- Negotiated with suppliers to expedite product replacements and refunds, enhancing customer satisfaction.
Customer Service Assistant
UK Camping and Leisure
03.2024 - Current
- Managed inbound e-mails and phone lines, addressing customer queries efficiently
- Supported customers in navigating online platforms like Amazon, eBay, and Shopify for their purchases.
- Guided customers in the showroom by providing detailed product information and addressing inquiries
- Coordinated with suppliers and couriers to ensure timely assistance for customers
Merchandiser
Kroger Stores
USA
01.2019 - 12.2021
- Managed inventory to secure high-performing seasonal collections in line with customer demand.
- Executed seasonal and promotional product rotations for dynamic, engaging shopping environment.
- Developed visual merchandising strategies to enhance product presentation and attract customer attention.
- Analysed sales to identify top-performing products.
- Coordinated in-store displays based on vendor promotional plans to attract customer interest.
- Designed visually appealing signage for in-store promotions to boost customer engagement. for products, offers and sales promotions.
- Restocked key product ranges on sales floor to maintain strong stock availability for customers.
- Improved displays and installed POS tailored to individual store features.
- Walked through store regularly to evaluate and enhance merchandising displays.
- Monitored market trends and competitor displays, informing adjustments to merchandising approaches.
- Assessed inventory to identify restocking needs and minimize shortages.
Grocery Department Manager
Publix USA
- Analysed sales data to highlight top-performing products, guiding merchandising decisions.
- Coordinated in-store displays to align with vendor promotional plans, enhancing product visibility.
- Executed seasonal and promotional product rotations for dynamic, engaging shopping environment.
- Assessed inventory to ensure timely restocking and reduce stockouts.
- Improved displays and installed POS tailored to individual store features.
- Conducted hiring processes to select qualified candidates for various positions.
- Oversaw operations during high-pressure situations, including hurricanes, tornadoes, Super Bowl, and major holidays.
Skills
- Customer relationship management
- Account management
- Order handling
- Payment processing
- Parts ordering
- Supplier negotiation
- Customer satisfaction
- Conflict resolution
Timeline
Customer Service Coordinator
Wickes
07.2025 - Current
Customer Service Assistant
UK Camping and Leisure
03.2024 - Current
Merchandiser
Kroger Stores
01.2019 - 12.2021
Grocery Department Manager
Publix USA