Summary
Overview
Work history
Skills
Training and Education
Timeline
Generic

KIMBERLEY LATHAM

Bury

Summary

Resourceful administrative professional with strong experience in office management, customer service, accurate data entry and database management. Demonstrates comprehensive knowledge of financial risk assessment and relevant regulations to maintain accurate and compliant records. Willing to take on varied and challenging work. Effective problem-solver who keeps an office running smoothly. Applies methodical, problem-solving approach to tasks. Learns quickly and offers strong digital skills. Detailed orientated individual experienced in up-to-date administrative procedures. Organised and self-motivated for productive independent working. Able to follow instructions, willing to undertake any training required and now looking for a new role.

Overview

16
16
years of professional experience

Work history

Programme Participant

Ingeus Employment Services
05.2024 - 02.2025
  • Attending employability workshops to gain insight and useful information about the job market
  • Taking all reasonable actions to give myself the best prospects of securing employment
  • Maintaining focus of preparing for and achieving a job by dedicating time to job searching
  • Working with an assigned coach to clarify job aspirations and identify practical steps to achieve set goals

Quality Control Customer Service Associate

Barclays Bank
01.2023 - 05.2024
  • Worked remotely while checking documents for businesses and limited company applications to open new bank accounts
  • Risk assessed documents and completed investigations around detail integrity to ensure quality checks were effective
  • Logged accurate information to allow smooth effective analysis of each individual case
  • Liaised with internal teams to ensure clear details and accurate information
  • Clearly communicated findings to other business areas by communicating previous errors and how to appropriately follow bank correction procedures

Office Administrator

Barclays Bank
09.2008 - 01.2023
  • Effectively managed incoming and outgoing electronic and hard copy correspondence to maximise office efficiency
  • Accurately executed clerical tasks, maintaining smooth administrative operations
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols
  • Interacted with customers professionally by phone and email to deliver accurate up to date service information
  • Answered incoming calls and emails and successfully achieved swift resolutions
  • Organised and delivered new hire training
  • Plus, mentored established staff around policies, processes and procedures
  • Set office policies and procedures to keep team members coordinated
  • Directed the administrative team in high-quality clerical service delivery
  • Managed office supply inventory, performing stocktaking duties and ordering additional supplies to meet staff needs

Skills

  • Financial control administration
  • Excellent written/verbal communication
  • Problem solving
  • Customer service
  • Telephone etiquette
  • Attention to detail
  • Teamwork
  • Ability to follow instructions

Training and Education

  • ICT Skills for Employment Level 1 (currently studying)
  • Understanding Health Improvement Level 2, Royal Society for Public Health, 2024
  • Health Improvement Level 1 Award, Royal Society for Public Health, 2024
  • Microsoft Word and Excel skills, Barclays Bank
  • Anti-money laundering + Treating customers fairly, Barclays Bank
  • Health & Safety, Barclays Bank
  • Business Studies Btec, Hope Park College
  • English Language GCSE, Hope Park College
  • GCSE - studied all core subjects including English, Math's and Science, Tottington High School

Timeline

Programme Participant

Ingeus Employment Services
05.2024 - 02.2025

Quality Control Customer Service Associate

Barclays Bank
01.2023 - 05.2024

Office Administrator

Barclays Bank
09.2008 - 01.2023

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KIMBERLEY LATHAM