Kimberley Kaur Chima

With over 10 years at BT Group, I currently work in the Health, Wellbeing and Inclusion team, supporting workplace adjustments and applying strong knowledge of HR policy, employee relations and investigations to promote a fair and inclusive working environment. I focus on collaboration and delivering practical solutions that align with business priorities.
My previous management roles at Openreach and BT have given me broad experience across operational, customer‑facing and people‑focused environments. I am a highly organised and proactive professional with strong communication skills, able to analyse problems, manage multiple priorities and drive meaningful improvements for both internal teams and external stakeholders.

• Completed training in Agile Mindset and Agile Design Thinking. Currently completing my CIPD Level 3.
• I helped build and lead a high‑performing workforce, reflected in strong Your Say results and improved engagement and inclusion scores. This remains one of my proudest achievements, as it shows my genuine commitment to creating a supportive environment where my team felt valued and proud to work at Openreach.
• I have regularly received recognition through the Just To Say scheme from colleagues, peers and senior leaders across London, the South East and East Anglia, and was awarded the Service Delivery Superstar award for my contribution.
• Received an Exceptional award for my personal progression within BT consumer, and for demonstrating “what good looks like in an advisor and always demonstrates excellent communication and leadership skills both on and off the phone”.
• Outside of my core role responsibilities, I have successfully completed Fire Warden training. I am also an Inclusion Ally and an active member of the Ethnic Diversity Network (EDN), contributing to inclusive culture initiatives across the organisation.

• Cooking is an important hobby for me, giving me personal downtime while allowing me to create and share food with friends and family.