Summary
Work History
Education
Skills
Timeline
Generic

Kimberley Howells

Whitland

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Work History

Administrative Staff

WCJ Howells And Sons
02.2010 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used coordination and planning skills to achieve results according to schedule.

Assistant Shop Manager

Co-op Food
04.2007 - 11.2013
  • Managed inventory control, cash control and store opening and closing procedures.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Delivered excellent customer service by addressing and resolving customer inquiries.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Beauty and Massage Therapist

Angel
02.2003 - 07.2006
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.

Hotel Assistant

Plas Hyfryd Hotel
03.2000 - 05.2003
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.

Education

M.D. - Childhood Studies

Swansea University
Swansea
09.2023

Bachelor of Arts - Social Care Studies

Coleg Sir Gar
Ammanford
09.2022

Master of Arts - Childhood Studies

Coleg Sir Gar
Ammanford
09.2020

Skills

  • Cash Disbursements
  • Curriculum Management
  • Travel Reservations
  • Permit Processing
  • Office Procedures
  • Software Review
  • Team Oversight
  • Staff Support
  • Administrative Staff Supervision
  • Grant Submissions
  • Administrative Management
  • Customer Service
  • Inquiry Requests
  • Greeting Visitors
  • Microsoft Office
  • Data Processing
  • Technical Support
  • Financial Controls
  • Meeting Support
  • Customer Satisfaction
  • Customer Experience
  • Special Requirements
  • Staff Orientation and Training
  • Database and Client Management Systems

Timeline

Administrative Staff

WCJ Howells And Sons
02.2010 - Current

Assistant Shop Manager

Co-op Food
04.2007 - 11.2013

Beauty and Massage Therapist

Angel
02.2003 - 07.2006

Hotel Assistant

Plas Hyfryd Hotel
03.2000 - 05.2003

M.D. - Childhood Studies

Swansea University

Bachelor of Arts - Social Care Studies

Coleg Sir Gar

Master of Arts - Childhood Studies

Coleg Sir Gar

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Kimberley Howells