Kimberley-Eve Downer
Harrogate,North Yorkshire
Summary
Dynamic professional with a strong foundation in communication and adaptability, known for a confident communication style and the ability to remain calm under pressure. Demonstrates exceptional attention to detail and proficiency in order processing, consistently encouraging a positive attitude in team environments. A quick learner with a flexible approach, committed to leveraging skills for continued growth and success in future roles.
Overview
12
12
years of professional experience
Work history
Fleet Hub Order Executive
Strive Group
Harrogate, North Yorkshire
03.2022 - Current
- Working alongside our clients, Lotus, Volvo and Genesis to provide a high quality service and satisfaction.
- Regularly communicating with retailers about their order status, keeping them informed and satisfied.
- Checking car stock inventory to prevent order cancellations due to unavailability of products.
- Fostering positive relationships with retailers to enhance loyalty and retention.
- Managing a high volume of orders during peak times, ensuring business continuity without sacrificing quality service.
- Proficiency using Excel, Salesforce, SAP and Vista.
- Setting up factory production orders.
- Quoting customers with accurate prices and timescales for collection or delivery.
Administrator
EnviroVent
Harrogate, North Yorkshire
09.2021 - 03.2022
- Answered inbound phone calls, providing excellent customer service provided to clients.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
Contact Center Executive
Strive Group
Harrogate, North Yorkshire
03.2019 - 09.2021
- Developed rapport quickly over phone calls, facilitated effective problem solving.
- Assisted customers with queries to ensure satisfaction and loyalty.
- Managed high volume of calls, maintained professionalism under pressure.
- Utilised CRM software for efficient customer interaction tracking.
- Mastered multi-tasking in fast-paced environment, increased work capacity.
Hotel Assistant
Premier Inn
Harrogate, North Yorkshire
01.2015 - 03.2019
- Improved guest satisfaction by promptly addressing complaints and requests.
- Prepared breakfast to ensure guests started their day right.
- Assisted with room allocations, ensuring optimal use of available spaces.
- Enhanced hotel reputation with excellent customer service skills.
- Cleaned rooms for an inviting atmosphere.
- Handled guest queries, fostering a welcoming environment.
- Cultivated welcoming experience to maximise guest engagement and upselling opportunities.
Supervisor
Miss Selfridge
Harrogate, North Yorkshire
01.2013 - 01.2015
- Oversaw daily operations in shop, ensuring smooth workflow.
- Maintained visual merchandising standards, resulting in an attractive store layout.
- Supervised employee performance with regular reviews and feedback sessions.
- Organised shift schedules for optimal staff coverage during peak hours.
- Trained new members of staff for improved customer service.
- Managed cash register, promoting accurate financial transactions within the shop.
Education
GCSEs -
Nidderdale High School
Harrogate, North Yorkshire 09/2006 - 09/2011
Certificate of Higher Education - Photography
Harrogate College
Harrogate, North Yorkshire 09/2011 - 09/2013
Skills
- Quick learner
- Confident communication style
- Flexible adaptability
- Positive attitude encouragement
- Attention to Detail
- Order processing
- Calm under pressure
Timeline
Fleet Hub Order Executive
Strive Group
03.2022 - Current
Administrator
EnviroVent
09.2021 - 03.2022
Contact Center Executive
Strive Group
03.2019 - 09.2021
Hotel Assistant
Premier Inn
01.2015 - 03.2019
Supervisor
Miss Selfridge
01.2013 - 01.2015
GCSEs -
Nidderdale High School
09/2006 - 09/2011
Certificate of Higher Education - Photography
Harrogate College
09/2011 - 09/2013
Similar Profiles
Tyrell WilliamsTyrell Williams
Owner at Strive Group Home, LLCOwner at Strive Group Home, LLC
Kelman DowKelman Dow
Director of Enterprise Sales – Lead Manufacturing Vertical – North America at RWS GroupDirector of Enterprise Sales – Lead Manufacturing Vertical – North America at RWS Group
Kingsley OkechukwuKingsley Okechukwu
Concierge and Customer Service Supervisor at Strive Services Group - Strive Facility ManagementConcierge and Customer Service Supervisor at Strive Services Group - Strive Facility Management
Dawn BrownDawn Brown
Respite carer/ Personal assistant at Chrys Spaulding ChapmanRespite carer/ Personal assistant at Chrys Spaulding Chapman
James WestonJames Weston
Gardener at Frances OvenellGardener at Frances Ovenell