Kimberley Edwards

• Oversee daily operations, organise appointments, book fields, manage rotas, accounts and invoicing.
• Communicate difficult information.
• Health and safety assessments to keep myself, assistant and animals safe.
• Interview, train, supervise and support assistants.
• Marketing strategies including the use of social media.
• Continuous development to update knowledge and skills.
• MDT working with behaviourists and vets to assess behavioural concerns.
• Build strong relationships with clients based on trust.

Key achievement: Providing custom support for complex dogs with challenging needs.

• Worked in a small team to support the day to day running of the salon, day care and dog walking.
• Customer support and sales, maintain adequate stock.
• Set up and supported running of market stall in village event.

Key project: Improve the layout of the shop to maximise sales.

• Led the dietetic service across three secure mental health hospitals: day to day running of the dietetics service.
• Worked within a number of teams to improve patient care across three hospitals.
• Delivered staff training.
• Attended and contributed to colleagues professional development sessions.
• Maintained accurate electronic records, managed an electronic diary, arranged appointments, telephone correspondence, composed letters and emails.
• Regularly worked with colleagues to solve problems and adapt to complex and sometimes difficult situations.
• Collected data for service evaluation, completed audits and performance reports.
• Attended, chaired and recorded minutes for service improvement meetings and Trust meeting.
• Worked with a range of professionals to develop Trust guidelines and protocols.
• Created detailed care plans to enable staff to support patients with severe mental health conditions, manage their physical health conditions.
• Contributed to the implementation of a new Diabetes clinics.
• Delivered group education, including adapting DESMOND for a pilot study in severe mental health setting.
• Implemented dietary guidance for staff, kitchen and patients, for a number of specialist conditions.
• Nutritional analysis of hospital menus.
• Coordination of a busy workload with a multi-disciplinary team.
• Represented the Trust at conferences.
• Supervised and supported students and external visiting health professionals.
• Produced health promotion material and strategies.
• Delivered individual patient support. Including working with patients with learning difficulties.
• Utilised the knowledge and experience of other health care professionals to ensure individual needs were met.

• Assessed information to form care plans and communicate complex, specialised and sensitive information to patients in a one to one setting.
• Maintained electronic records, electronic diary, arranged appointments, composed letters, email and telephone correspondence.
• Organised cover for sick leave.
• Developed and delivered group education sessions.
• Delivered staff training and supervision.
• Supervised and supported students.
• Worked closely with a multidisciplinary team to provide holistic care to a large caseload.
• Liaised with marketing colleagues to promote the service i.e. press releases, magazine adverts and events.
• Liaised with graphics colleagues to design resources e.g. posters, leaflets, business cards, appointment cards.
• Completed audits to evaluate and improve the service.
• Attended, chaired and recorded minutes for meetings to discuss patient care, service improvement ideas.
• Attended and contribute at professional development sessions.
• Promoted the service at events.

Key projects:

Created and updated service webpage and social media pages.

Developed a weight management group education program for families. Trained colleagues to deliver the program.