Kimberley Donaldson-Selby

International Relocation Management:

• Oversee the end-to-end process of international relocations, including visa application, housing search, shipping, schooling, and settling-in services.

• Provide tailored relocation solutions for employees or clients moving internationally, ensuring their specific needs are met to consistently give the best customer service.

Supplier Management:

• Identify and manage suppliers (moving companies, immigration advisors, real estate agents, etc.) for international relocation services.

• Negotiate contracts with suppliers to ensure cost-effectiveness and high-quality services.

• Maintain ongoing relationships with suppliers to ensure a smooth relocation process and efficient service delivery.

• Monitor and evaluate supplier performance to ensure they meet agreed-upon standards and KPIs.

Budget and Cost Management:

• Develop and manage relocation budgets for individual clients or relocation programs, ensuring cost savings where possible.

• Track all relocation-related expenses, ensuring they align with budget expectations and are within company guidelines.

• Implement cost-saving strategies without compromising the quality of service.

• Regularly review and adjust financial forecasts based on the relocation scope and client needs.

Stakeholder Relationship Management:

• Build and maintain strong relationships with internal and external stakeholders, including clients, employees, relocation service providers, and senior management.

• Act as the main point of contact for stakeholders, ensuring clear communication and alignment throughout the relocation process.

• Provide regular updates to stakeholders on the status of relocation projects, including challenges and achievements.

Project Management and Team Leadership:

• Plan, organize, and manage the relocation projects, ensuring all tasks are completed on time and within scope.

• Over see teams of relocation supplier professionals - Immigration, Destination Services, Household Goods, Accommodation, Language and Cultural training, ensuring they are remaining collaborative and communicative with the client during their benefits period.

• Foster a collaborative environment to encourage teamwork and motivation.

Creative Thinking and Innovative Solutions:

• Develop and implement creative solutions to overcome challenges and enhance the relocation experience for employees or clients.

• Innovate new ways to streamline relocation processes, improve efficiency, and enhance the overall experience.

Risk Management:

• Identify potential risks or issues that could impact the relocation process (e.g., delays in visa processing, housing challenges).

• Develop contingency plans to address potential risks and ensure minimal disruption to the relocation process.

• Being responsible for administrating assigned client relocation programs; consulting and managing all benefit components of the international relocation
• Ensuring a positive and streamline experience for assignee and family
• Managing their move in further detail with our Destination Service providers throughout the US And EMEA
• Manage all data pertinent to each assignees relocation
• Being a direct point of contact for the assignee if they require further assistance or support
• Setting up their Home finding, Orientation, Setting in services, Household Goods services and School searches to ensure they are ready for their transition
• Coordination with Financial Specialists to ensure correct, timely and accurate billing of service fees for services performed
• Learning and understand the assigned client's programs, including policies, processes and practices
• Researched services and relevant documentation on assignees and update Altair database with this information
• Preparation of cost estimates in line with assignees requirements with reference to departure, host countries and policies
• Prepare and authorize service orders including, amongst others, Policy Counselling, Expense Administration, Tax Services, Destination Services
• Visa & Immigration
• Household Goods, Temporary Housing and Travel
• Set up assignee files and audit these for completeness prior to closing
• Remit quality assurance surveys and follow-up on return of said surveys
• Any additional assignments, activities, and or projects as requested by the Consultants or management
• Pick up Consultant duties when the Consultant is not available, handling general inquiries from the assignees, vendors or clients
• Overall providing an exceptional international relocation experience for the assignee

• Manage daily operations by overseeing advertising and financial KPI's
• Write creative and enticing copy for products profiles
• Manage 13 marketplaces on Amazon
• Develop and implement cross channel marketing campaigns to drive sales
• Amend product listings, managing photo edits, webpages and pricing information
• Conduct market research on products and brands to optimize assortment
• Follow brand guidelines to provide consistent customer experience
• Coordinate sales efforts with marketing teams to increase profits
• Liaise with manufacturers in China and photographers in Moldova

• Start the client on their journey to a new mortgage, deal with their application process, input their data, handle documentation such as bank statements, decision in principle certificates, conveyancing valuation reports etc
• Train and educate new starters on the mortgage process
• This included listening in on calls, making sure the scripts and compliance were being correctly followed (verbatim) to ensure no customer detriment
• This part of the role also included giving feedback about the call, the call structure, rapport built with the customer, fact finding, the next steps and any improvements that could have led to a better customer experience
• Compliance - ensuring compliance with FCA governance covering points such as GDPR, all FCA and PRA rules and regulations
• Efficiently managing my time to ensure I can maximize productivity and provide the best service to our customers
• Consistently strive to provide the customers with the best service possible
• Ensuring promises to call back customers are honored
• Handling large amounts of queries and prioritizing them
• Being with the customer from the start of their mortgage journey right to the end
• This means from the initial application stage, ensuring they know what relevant documents are required and suitable as well as the next steps of the process
• Whilst keeping them updated every step of the way
• Maintaining our customer database - ensuring contact details are accurate and up to date whilst maintaining the confidentiality in-line with GDPR
• Liaising with the correct teams that I had built and maintained networking relationships with to ensure a streamline service at every angle