Kimberley Daley
Craghead,County Durham
Summary
Accomplished professional with expertise in IT, customer service, and analytical skills. Proven ability to manage client relationships and communicate effectively, ensuring strong partnerships. Recognized for adaptability and calmness under pressure, with a focus on health and safety standards. Committed to leveraging time management and organizational skills to drive team success and operational efficiency.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Relationship Consultant
Computershare Loan Services
Sunderland, Tyne & Wear
2011.09 - 2025.09
- Oversaw third-party suppliers to ensure adherence to contractual obligations and service levels.
- Conducted monthly MI analysis and account audits to generate client output.
- Resolved identified issues by collaborating with suppliers to mitigate risks.
- Provided training for new consultants using extensive supplier knowledge gained over 12 years.
- Acted as deputy to Team Manager, serving as point of contact for stakeholders.
- Managed complex client inquiries, escalating significant issues to senior management as necessary.
- Established performance metrics to evaluate supplier efficiency effectively.
- Streamlined supplier management processes through innovative strategies.
- Developed and maintained strong client relationships through effective communication and tailored solutions.
Manufacturing Administrator (Apprenticeship)
Universal Sealant (UK) Ltd
Washington, Tyne & Wear
2011.03 - 2011.06
- Coordinated production schedules to ensure timely completion of manufacturing tasks.
- Managed stock control of raw materials and created recipe manifests.
- Produced safety labels for products, adhering to COSHH regulations.
- Generated customer invoices and facilitated logistics coordination for accurate deliveries.
- Maintained up-to-date product labels and made necessary amendments.
- Ensured suitable stock levels through warehouse software and initiated reorders as needed.
- Liaised with customers to address enquiries, appointment requests, and billing inquiries.
- Assisted senior administrators in effectively coordinating large-scale events.
Service Colleague
ASDA Stores Ltd
Sunderland, Tyne & Wear
2010.11 - 2011.04
- Delivered exceptional customer service by resolving inquiries and managing complaints.
- Operated till systems efficiently, processing transactions and handling cash responsibly.
- Maintained cleanliness of work areas to uphold hygiene standards.
- Collaborated with team members to create promotional displays and seasonal arrangements.
- Engaged customers with tailored product information and recommendations.
- Quickly acquired new skills to enhance efficiency and productivity.
- Successfully promoted to Event Co-ordinator within six months, organising charity events.
- Demonstrated flexibility by covering shifts during nights, weekends, and bank holidays.
Education
NVQ Level 2 - Math, English & ICT
North East Chamber of Commerce
Sunderland 2012.01 - 2014.01
A Levels - Sociology, English Literature, Applied ICT, General Studies, Citizenship, Key Skills Communication Level 3
City of Sunderland College
Sunderland 2005.01 - 2008.01
ED Level 2 & 3 - Business & Administration, Principles of Business & Administration
North East Chamber of Commerce
Sunderland 2012.01 - 2014.01
Skills
- IT proficiency
- Customer service excellence
- Analytical skills
- Attention to detail
- Written and verbal communication
- Calmness under pressure
- Adaptability to change
- Proactive teamwork
- Supply chain knowledge
- Presentation skills
- Performance metrics analysis
- Mentoring capabilities
- Technical writing proficiency
- Client relationship management
- Business administration skills
Affiliations
- Brass Band Musician
- British Heritage (Steam) & History
- Hiking
- Travel
Timeline
NVQ Level 2 - Math, English & ICT
North East Chamber of Commerce
2012.01 - 2014.01
ED Level 2 & 3 - Business & Administration, Principles of Business & Administration
North East Chamber of Commerce
2012.01 - 2014.01
Relationship Consultant
Computershare Loan Services
2011.09 - 2025.09
Manufacturing Administrator (Apprenticeship)
Universal Sealant (UK) Ltd
2011.03 - 2011.06
Service Colleague
ASDA Stores Ltd
2010.11 - 2011.04
A Levels - Sociology, English Literature, Applied ICT, General Studies, Citizenship, Key Skills Communication Level 3
City of Sunderland College
2005.01 - 2008.01