KIMBERLEY CREED
Nottingham
Summary
Detail-oriented professional with extensive experience in Agile methodologies, bookkeeping, and integration testing. Proficient in using tools such as Google Sheets, Microsoft Excel, SAP SD, and JIRA to streamline processes and enhance productivity. Adept at managing helpdesk operations and performing complex data analysis using Vlookup and XML. Skilled in creating detailed reports and presentations with Microsoft PowerPoint and Visio. Career goal includes leveraging expertise in SAP systems to drive organisational efficiency and innovation.
Offering strong leadership abilities and collaborative mindset. Knowledgeable about project management, team coordination, and fostering positive work environment. Ready to use and develop communication, problem-solving, and organisational skills in Business Analyst role.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work history
Team Lead Senior BPX Sales & Service Retail and Trade
Hunter Douglas UK
Nottingham
01.2017 - 01.2025
- Business Analysis - working with business managers to define requirements and translate these into business process documentation, technical specifications and other project documentation where required
- Coordinating and delivering projects - including planning and scoping the work required, the resources required and managing the delivery
- Process and SAP improvements - identified opportunities for improvements and handle business requests and identify potential solutions and/or training needs to resolve
- Process and SAP support - investigating and triaging problems and support issues to identify potential solutions and / or training needs to resolve, calling on other teams where required
- Coaching - mentored and assisted with the development of the less experienced members of the team
- Collaboration - demonstrate a strong sense of collaboration with internal teams
- Improved team productivity by implementing efficient workflow strategies.
- Drove process improvements through rigorous analysis of existing procedures.
- Assessed employee capabilities and assigned tasks accordingly for optimal results.
- Coordinated cross-functional collaborations, ensuring successful project outcomes.
- Monitored team performance metrics, identifying areas for improvement.
- Liaised with senior management on strategic planning initiatives, contributing valuable insights.
BPX Sales & Service Retail and Trade
Hillarys blinds
Nottingham
01.2009 - 01.2017
- Business Analysis - working with business managers to define requirements and translate these into business process documentation, technical specifications and other project documentation where required
- Coordinating and delivering projects - including planning and scoping the work required, the resources required and managing the delivery, involving cross functional and cross technology teams as well as 3rd parties
- Process and SAP improvements - identified opportunities for improvements, handle business requests and identify potential solutions and/or training needs to resolve
- Process and SAP support - investigating and triaging problems and support issues to identify potential solutions and/or training needs to resolve, calling on other teams where required
- Managed associated help desk tickets and manage to resolution
Managing Administrative Assistant
INSOLVENCY Service
Nottingham
01.2008 - 01.2009
- Managing the reception area, including welcoming customers and guests
- Managing company correspondence, including phone calls, emails, letters and packages
- Handling bookkeeping, budgeting and billing cycles for the business
- Organising meetings, scheduling appointments and overseeing catering during company events
- Supervising administrative staff, designing office workflow, assessing staff and providing feedback to improve internal performance
- Performing data entry roles, including updating records and databases for personnel, financial and legal information
- Managing inventory of office supplies, including stationery and multimedia equipment to ensure smooth office operations
Administrative assistant
Alert Motorcycles
Nottingham
09.2000 - 12.2007
- Submitted timely reports which provided critical updates on various projects.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Improved customer satisfaction through prompt response to email and phone queries.
- Maintained stock levels to avoid shortages in office supplies.
- Contributed to team effort by accomplishing related results as needed.
- Interacted professionally with clients providing excellent service at all times.
Education
BCS Business Analyst - Foundation
BTEC Level 3 Deploma -
Business Administration
01.2018 - 01.2019
Certified Scrum Product Owner -
Radtac
06.2017 - 06.2017
Skills
- Agile
- Bookkeeping
- Google Sheets
- HelpDesk
- Integration Testing
- JIRA
- Microsoft Excel
- Microsoft Power Point
- SAP
- SAP SD
- SAP System
- Smartsheets
- Visio
- Vlookup
- Wrike
- XML
Accomplishments
- Project Efficiency Boost - Reduced project delivery time using enhanced planning tools.
- Client Satisfaction Increase - Improved client satisfaction through SAP process enhancements.
- Team Training Success - Trained 15 junior members, improving team productivity.
- Support Resolution Speed - Resolved 95% of support tickets within 24 hours by streamlined processes.
Languages
English
Timeline
BTEC Level 3 Deploma -
Business Administration
01.2018 - 01.2019
Certified Scrum Product Owner -
Radtac
06.2017 - 06.2017
Team Lead Senior BPX Sales & Service Retail and Trade
Hunter Douglas UK
01.2017 - 01.2025
BPX Sales & Service Retail and Trade
Hillarys blinds
01.2009 - 01.2017
Managing Administrative Assistant
INSOLVENCY Service
01.2008 - 01.2009
Administrative assistant
Alert Motorcycles
09.2000 - 12.2007
BCS Business Analyst - Foundation
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