Kimberley Cooper
Alcester,Warwickshire
Summary
Supportive professional skilled in guiding individuals through challenges and fostering confidence for positive outcomes. Experienced in tailored communication strategies for diverse needs, including anxiety management. Background in caseload management and effective problem-solving enhances service delivery in dynamic environments. Dedicated to promoting sustainable employment and improving client wellbeing.
Overview
9
9
years of post-secondary education
19
19
years of professional experience
Work history
Dental Treatment Coordinator
Evesham Place Dental Practice
Stratford Upon Avin, Warwickshire
2024.10 - Current
- Build strong, trusting relationships that improve engagement and positive outcomes.
- Conduct structured conversations to identify patients' needs and barriers, guiding them through tailored treatment pathways.
- Provide motivational support throughout their journey, helping individuals remain engaged, confident, and informed.
- Explain complex information clearly, adapting communication to suit different levels of understanding.
- Manage caseloads and schedules to ensure timely delivery of high-quality patient services.
- Collaborate with multidisciplinary teams to streamline processes and improve service delivery.
- Analyse trends to support business development strategies, identifying opportunities for service enhancement.
Front of House Team Member
Bamford Wellness Spa
Cotswolds , Gloucestershire
2023.01 - 2023.10
- Greeted guests on arrival and guided spa facility tours confidently.
- Explained available spa services and answered guest questions professionally.
- Handled external calls at front desk for reservations and enquiries.
- Resolved complaints promptly and provided service information to guests.
- Managed walk-in, online, and telephone reservations with organised scheduling.
- Scheduled all bookings accurately to support smooth spa operations.
- Processed cash and card payments to complete guest billing accurately.
- Verified payment details to maintain quick, seamless billing for guests.
- Maintained strict cleanliness and hygiene standards in treatment rooms.
- Kept communal spaces spotless by following cleaning routines consistently.
- Organised staff rosters and schedules to cover daily shifts effectively.
- Planned staffing levels to maintain service flow throughout spa.
- Set up promotional displays creatively to attract customer attention.
- Supported sales growth through regular updates to promotional displays and layouts.
Senior Dental Nurse
Langmans & Associates
Stratford Upon Avin, Warwickshire
2015.06 - 2023.01
- Sterilise dental instruments and equipment under strict infection-control protocols daily.
- Implement patient care plans tailored by dentists to individual needs.
- Provide empathetic support to anxious patients to improve treatment acceptance.
- Monitor dental equipment scheduling for repairs and servicing to protect safety.
- Manage patient appointments and confidential records in line with data protection policies.
- Update dental charting to keep records consistent and accurate.
- Complete continuing professional development to stay current with dental practices.
- Perform reception duties by updating records and booking appointments confidentially.
Trainee Dental Nurse
Whitnash Dental Care
Leamington Spa, Warwickshire
2011.03 - 2015.06
- Assisted dentists during restorations, gum disease treatment, removal, and fillings.
- Reassured patients emotionally throughout treatments, reducing anxiety and improving experience.
- Delivered friendly, helpful support during consultations, raising overall customer satisfaction.
- Completed training with head dentists to learn correct oral care routines.
- Supplied dentists with dental items and equipment promptly for smooth delivery.
- Handled front desk tasks by answering calls and scheduling appointments.
- Completed general administration by managing diaries, telephones, and patient records.
- Monitored stock levels of materials and items within surgery.
Domiciliary Care Assistant
Carewatch
Leamington Spa, Warwickshire
2010.01 - 2011.03
- Supported individuals with social and physical health needs through proactive daily assistance.
- Assisted patients with drinking and eating by providing necessary support.
- Cooked nutritious meals that matched patient dietary requirements.
- Administered fluid and solid medication for patients needing assistance.
- Communicated with families, carers, and multidisciplinary professionals to elevate care level.
- Enhanced patient satisfaction by addressing needs with friendly, attentive service.
- Completed household tasks including cleaning and laundry to maintain safety.
- Provided companionship by listening to concerns and having meaningful conversations.
Care Assistant
Cubbington Mill Nursing Home
Leamington Spa, Warwickshire
2007.09 - 2011.03
- Provided personal care for daily living and mobility needs for comfort.
- Assisted patients during personal hygiene routines to maintain comfort and dignity.
- Supported meal and beverage intake to improve nutrition and hydration outcomes.
- Built trusting patient relationships through continuous support and best-possible care.
- Monitored physical and mental health changes or concerns promptly.
- Tracked patient progress daily, addressing barriers to support recovery.
- Reduced patient anxiety by explaining clinical processes clearly and calmly.
- Facilitated conversations about future care with patients and families.
- Practised emotional resilience and active listening during care discussions.
Education
NVQ Level 2 - Hairdressing
Henley In Arden College
Warwickshire 2007.09 - 2009.09
GCSEs -
Myton School
Warwickshire 2001.09 - 2006.09
NVQ Level 3 - Dental Nursing
Warwickshire College
Warwickshire 2013.09 - 2015.09
Skills
- Patient management
- Record keeping & accuracy - maintaining confidential records to professional standards
- Needs assessment
- Safeguarding awareness -experience supporting vulnerable individuals and escalating concerns appropriately
- Multidisciplinary teamwork
- Efficient workload management
- Problem-solving skills
- Conflict resolution
- Motivational coaching
Languages
English
Education
other,other,other
Hobbies and interests
Passionate animal lover, enjoying walks with my dog and quality time spent with my three cats, Enthusiastic about traveling and exploring diverse destinations, immersing myself in new cultures and experiences.
Affiliations
- Engaging in regular wellbeing activities, including structured dog walking and maintaining fitness through consistent gym attendance; spending meaningful time with friends and family to support positive relationships; travelling and exploring diverse locations to broaden cultural awareness; and developing an interest in food culture and varied dining experiences.
Timeline
Dental Treatment Coordinator
Evesham Place Dental Practice
2024.10 - Current
Front of House Team Member
Bamford Wellness Spa
2023.01 - 2023.10
Senior Dental Nurse
Langmans & Associates
2015.06 - 2023.01
NVQ Level 3 - Dental Nursing
Warwickshire College
2013.09 - 2015.09
Trainee Dental Nurse
Whitnash Dental Care
2011.03 - 2015.06
Domiciliary Care Assistant
Carewatch
2010.01 - 2011.03
NVQ Level 2 - Hairdressing
Henley In Arden College
2007.09 - 2009.09
Care Assistant
Cubbington Mill Nursing Home
2007.09 - 2011.03
GCSEs -
Myton School
2001.09 - 2006.09