Kimberley Clark

• Greet claimants upon arrival at office to ensure a welcoming atmosphere.
• Engage customers to ascertain needs and ensure exceptional service delivery.
• Facilitate resolution of enquiries and complaints through proficient communication and strategic problem-solving.
• Facilitated additional tasks to enhance team success.
• Guide customers to relevant service providers to enhance overall service experience.
• Optimised office performance through strategic organisation and resource allocation.

• Created a range of written communications documents and reports to enhance clarity and effectiveness in conveying information.
• Developed team communications and information for meetings.
• Mentored employees to enhance individual and team performance.
• Built and maintained courteous and effective working relationships.
• Facilitated enhanced working relationships by organising and participating in team-building activities.
• Managed complaints with calm, clear communication and problem-solving.

• Monitored operations to support compliance with procedures and assist employees in meeting key performance indicator (KPI) targets.
• Conducted performance reviews to provide constructive feedback and assist in personal development planning.
• Liaised between management and staff to advocate for team needs and ensure resource availability.
• Facilitated team meetings to discuss progress, delegate tasks, assign workloads, and communicate changing priorities.
• Delivered quality service in a friendly and professional manner.
• Resolved complex customer enquiries, disputes, and complaints.

• Assessed customer applications for crisis loans to ensure eligibility for financial support.
• Ensured compliance with relevant legislation through thorough decision-making processes.
• Organised and prioritised caseload efficiently to ensure timely responses to client needs.
• Clarified complex concepts to enhance customer understanding and satisfaction.
• Cultivate personal growth through ongoing education and skill enhancement.

• Facilitated customer engagement in initiating employment support allowance claims.
• Addressed concerns and complaints with empathy to foster positive client relationships.

Clarified claims process and outlined subsequent steps to ensure seamless customer experience.

Managed personal learning and professional development initiatives to foster continuous growth and skill enhancement.