Kimani Johnson
Leicester
Summary
Immediately available, APM-certified Project Manager with over five years of experience delivering complex projects using Scrum, Agile, and Waterfall methodologies. Results-driven and adept at driving business value while enhancing team and customer outcomes.
Skilled in stakeholder management, team leadership, and process optimisation, leading to increased efficiency and client satisfaction. Known for strategic planning, risk management, and collaborative problem-solving to ensure project success.
An expert communicator, who excel at translating complex ideas into clear, compelling narratives for diverse audiences. With a proven ability to lead global, cross-functional teams, with a proven ability build strong relationships at all levels, including C-suite executives.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Project Manager - Change Programmes
Hyperoptic
08.2022 - Current
- Direct leadership of Project/Change Management Apprentices. Drove competency development through mentorship to nurture new talent within Hyperoptic, supplemented by a strong performance management record.
- Accountable for the continuous improvement of change governance activities and approaches. Owned the definition, planning, and implementation of governance roadmap items to support change objectives and define best practices for change management within Hyperoptic.
- Implemented and enforced robust portfolio governance standards, incorporating Agile best practices, project tracking, and reporting.
- Delivered regular, impactful reports and briefings to the senior leadership team, ensuring project alignment and mitigating risks.
- Established comprehensive dashboards and reports, providing key insights into portfolio performance for informed decision-making.
- Designed and optimised a programme managing the infrastructure organisation’s BAU project portfolio worth £2m.
- Managed procedure development for a 20% boost in benefit realisation on transformation requests within Infrastructure Operations.
- Provided expert guidance by defining metrics to prioritise and deliver Technology Transformation requests, identifying and mitigating risks, bottlenecks, and resource constraints.
- Partnered with an external supplier to introduce a uniform ordering system, achieving 46% cost savings.
- Owned, delivered, and drove a Jira/Confluence adoption roadmap, aiding in streamlining DevOps portfolio processes and reducing work throughput by 74%.
- Managed external consultants and internal developers to ensure operational improvements aligned with original request specifications.
Project Delivery Professional - Supply Chain
Openreach
02.2021 - 06.2021
- Directed Shared Services programme office, reporting to the Supply Chain Director to streamline project resources and improve operational efficiency.
- Managed project risks and changes to maintain scope and meet deadlines, ensuring smooth project delivery.
- Collaborated with BT Supply Chain and third-party contractors to develop and track key performance indicators, driving performance improvements.
- Spearheaded a change project designed to enhance the working experience of desk-based colleagues, resulting in a 38% increase in productivity.
- Delivered benefits realisation by enhancing project outcomes and process efficiency across the programme portfolio.
- Led initiatives that reduced environmental waste by 50%, showcasing a strong commitment to sustainability.
- Identified a gap in programme reporting and collaborated with the Data and Process team to establish baselining, clear success criteria, and key KPIs, providing visibility into project impact that previously did not exist.
Change Project Manager - Customer Service
Openreach
06.2020 - 06.2021
- Directed strategic process improvements and change initiatives in customer service operations to enhance overall efficiency and customer satisfaction.
- Led process improvement initiatives for Engineer Orders, driving operational efficiency and improving the customer experience.
- Implemented Project Octagon to streamline processes and optimise customer experiences across the service journey.
- Presented Customer Service updates to Service Management Forums alongside Communication Providers, ensuring alignment and transparent communication across stakeholders.
- Actively supported a 50% reduction in environmental waste by updating travel booking systems to display carbon footprints for team meetings. This encouraged more thoughtful and sustainable meeting location choices, contributing to the company’s sustainability goals.
FTTP Project Professional
Openreach
09.2019 - 05.2020
- Accountable for delivering key insights across National Infrastructure performance for Asset Assurance, Network Assurance, Service Assurance, and Infrastructure Enablement.
- Engaged senior stakeholders, up to director level, to develop dashboards and service books tailored to their needs, ensuring delivery of actionable insights for National Infrastructure teams.
- Delivered strategic data to drive improvements in service metrics and customer outcomes.
- Implemented Robotic Process Automation (RPA) to streamline dangerous pole replacement processes, achieving a 20% SLA reduction.
- Delivered a structured programme to enhance desk engineers' workflows, ensuring adherence to standardised processes and increasing productivity by 50%.
- Championed Business Improvement initiatives to motivate operational teams to adopt updated practices, fostering a culture of continuous improvement.
- Supported the organisational restructure of FTTP Operational desk teams, ensuring a smooth transition and improved operational efficiency.
Business Operations Manager
Dees Imports
06.2017 - 08.2019
- Directed daily operations, streamlining processes and protocols to improve overall efficiency.
- Performed budgeting and financial forecasting to ensure prudent fiscal management and cost control.
- Monitored safety compliance and near-miss reporting for warehouse operations, overseeing a team of 15 to maintain a safe working environment.
- Optimised warehouse processes to enhance operational efficiency and reduce costs.
- Implemented a stock control solution that reduced waste and ensured accurate inventory management.
- Established robust partnerships with suppliers and forwarders, improving delivery efficiency and driving cost reductions.
Change Project Analyst
LIMEHOUSE CONSULTING & STRATEGY
04.2016 - 05.2025
- Conducted in-depth data analysis to uncover process bottlenecks and recommended tailored improvements, driving performance enhancements within a major Retail Bank.
- Leveraged data analysis to monitor project performance and identify inefficiencies, implementing targeted improvements that enhanced operational effectiveness within a major Retail Bank..
- Applied analytical skills to continuously track and evaluate project progress, leading to actionable recommendations that improved operational effectiveness within a major Retail Bank.
Education
Bachelor of Laws - Law
Keele University
09.2009 - 06.2012
Master of Arts - International Business
Keele University
09.2013 - 12.2014
Skills
- Project Management (including Risk Management and Process Improvement)
- Change Management (including Organisational Change, Change Planning, Adoption, Conflict Resolution/Managing resistance)
- Software skills (including Jira, Confluence, Microsoft 365, Visio)
- Agile ways of working
- Exceptional Communication Skills
- Stakeholder Management
- Equality, Diversity & Inclusion (ED&I) Ally
References
References available upon request.
Timeline
Project Manager - Change Programmes
Hyperoptic
08.2022 - Current
Project Delivery Professional - Supply Chain
Openreach
02.2021 - 06.2021
Change Project Manager - Customer Service
Openreach
06.2020 - 06.2021
FTTP Project Professional
Openreach
09.2019 - 05.2020
Business Operations Manager
Dees Imports
06.2017 - 08.2019
Change Project Analyst
LIMEHOUSE CONSULTING & STRATEGY
04.2016 - 05.2025
Master of Arts - International Business
Keele University
09.2013 - 12.2014
Bachelor of Laws - Law
Keele University
09.2009 - 06.2012
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