Kim Ward
Cranfield
Summary
Enthusiastic registered nurse with 10 years of experience. Secures team success through hard work, attention to detail and excellent organisation.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking and managing services/projects.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work history
OPERATIONS LEAD
KBK Property Services
London
03.2024 - 07.2025
- Day to day oversight of all engineers across M25 and Home Counties including sub contractors.
- Direct line management of team of 15 remote working engineers.
- Responsible for staff competency and recruitment.
- Responsible for issuing risk and method statements prior to works commencing.
- Responsible for ensuring compliance with health and safety law.
- Management of Tool box talk meetings monthly.
- Development of company branding and creation of advertising leaflets and surveys.
- Responsible for submission of engineering reports and issuing formal quotations for further works.
- Direct link for client/customer liaison via email and telephone and use of multiple computer packages
SERVICE LEAD - HERTS & BUCKS
Rennie Grove Hospice Care
Tring
05.2022 - 03.2024
- Following success of established end of life pathway in Hertfordshire role involved developing new pilot project to expand into Buckinghamshire.
- Commenced 2 year pilot in Bucks and continue to manage established Hertfordshire service.
- Line Management to 25+ clinical staff.
- Management of budget and clinical governance across service.
- Data Management and financial submissions.
- Training and development of both employed and agency staff to ensure compliance.
- Service development on going due to continued expansion.
CLINICAL EDUCATION & QUALITY LEAD
Rennie Grove Hospice Care
Tring
06.2020 - 05.2022
- Band 7 Nursing Manager role to transition an end of life 2 year pilot project into established service.
- Recruitment and retention of permanent staff to replace 30+ agency workers used for pilot.
- Development of policies and procedures.
- Development and implementation of training and competency pathway.
- Balance of budget and income to ensure service efficiency.
- Clinically responsible for ensuring CQC compliance.
REGIONAL CLINICAL DEVELOPMENT NURSE
Barchester Healthcare
10.2019 - 06.2020
- Company Overview: Central Division, Ipswich & Essex Region.
- Providing Clinical Leadership for managers, nurses and carers across ten Nursing Homes in the region.
- Managing Clinical Governance; falls, infections, tissue viability, nutrition, medication, hospital admissions.
- Analysing clinical data, identifying trends and patterns and reporting to Regional Director to improve quality.
- Providing Clinical Training: Care Planning, Tissue Viability, Oral Health Care and ad-hoc as needs identified.
- Facilitator of Deputy Manager Induction & Monthly Meetings.
- Performance Management – supervisions, reflections, observations in practice.
- Clinical Audits; medication, documentation and adhoc as needs identified.
- Investigations; coroner’s inquests, medication errors, complaints.
- Liaising with CQC, external regulators and internal quality assessors to ensure compliance.
- Central Division, Ipswich & Essex Region.
LOCALITY CLINICAL LEAD (BAND 7)
Hertfordshire NHS Community Trust
Hemel Hempstead
11.2018 - 10.2019
- Clinical leadership to 4 Matrons, 28 nurses, 11 health care assistants and 3 nursing associates.
- Competency Assessor and clinical supervisor developing staff clinical skill.
- Facilitator of clinical supervision, staff 1-2-1 clinical and emotional support.
- Management of complex complaints and conflict resolution.
- Datix and route cause analysis investigator.
- Management of staffing allocation and booking of agency/bank staff depending on service demand.
- Recruitment – shortlisting and interviewing of band 3-7.
- Staff 1-2-1 clinical and emotional support.
- Scheduling of Mentors for nursing students.
- Performance Management of staff.
- Senior Management role within NHS developing competency frameworks.
- Clinical Audits & service reviews.
- Quality Service Improvement Projects: Development of Band 6 Performance Portfolio.
- Development of Clinical Workshops for staff training.
- Development of New Starter Programme.
CASELOAD MANAGER (BAND 6)
Your World Recruitment
Hemel Hempstead
11.2016 - 11.2018
- Company Overview: Hertfordshire NHS Community Trust
- Management of team of nurses and health care assistants covering four GP surgeries.
- Performance management of staff.
- Managing complaints and compliments.
- Allocation of workload to team.
- Complex patient assessment.
- Staff competency support and skill development within team.
- Mentorship of new nurses, health care assistants and nursing associates.
- Hertfordshire NHS Community Trust
COMMUNITY STAFF NURSE (BAND 5)
CNWL Trust
Bletchley
03.2016 - 11.2016
- Patient Assessment, Wound Care, Catheterisation, Venepuncture, Intravenous Therapy.
- Compression Bandaging, Injections & Diabetes Management, Pressure Ulcers, Caseload reviews.
- Mentoring students and new staff.
COMMUNITY STAFF NURSE (BAND 5)
Buckinghamshire Healthcare Trust
Aylesbury
03.2015 - 01.2016
- Duties as above.
NURSING HOME CARE WORKER
Hulcott Nursing Home
Aylesbury
01.2013 - 01.2015
HOME CARE WORKER
Home Choice Care
Milton Keynes
10.2010 - 01.2013
SALES CO-ORDINATOR
Personal Group Benefits
Central Milton Keynes
11.2009 - 10.2010
MANAGER ADMIN SUPPORT (POSTMAN - starting position)
Royal Mail
Kiln Farm, UK
12.2008 - 11.2009
PRISON OFFICER
HMP Woodhill
Milton Keynes
02.2008 - 12.2008
- Ability to work with and control a diverse range of people.
- Strong Interpersonal skills to de-escalate confrontational situations as well as deal with sensitive issues.
- Good communication skills to liaise with members of other agencies e.g. Escort staff, Probation etc.
- Knowledge of security risks and emergency procedures, as well as maintaining constant secure surroundings and accounting for prisoners, tools etc.
- Administrative duties; keeping all paperwork and prisoner reports up to date.
SENIOR SALES ADVISOR in Ceramic Tile Showroom (SALES ASSISTANT - starting position)
Tile Shapes
Hemel Hempstead
11.2005 - 02.2008
Education
Bachelor of Science - BSc Adult Nursing
University of Bedfordshire
Aylesbury 01.2012 - 04.2015
A-Levels - Biology, Psychology, Sociology
Amersham & Wycombe College
Bucks 01.2006 - 04.2007
GCSEs - 9 A-B
Dr Challoner’s High School
Bucks 01.1999 - 04.2004
Skills
- Clinical leadership
- Line Management 25 staff
- Competency Assessor & Mentor
- Facilitator of clinical supervision
- Conflict Resolution capabilities
- Incident Investigation & Root cause analysis
- Recruitment & Retention of staff
- Performance Management proficiency
- Clinical Audits & Service reviews
- Quality Service Improvement Projects
- Complex patient assessment
- Clinical Skill Teaching
- Budget development/control and oversight
- Strong communication competence
- Quality control implementation
- Strong team-building skills
- Statistical analysis
- Compliance oversight
- Operational strategy
- Microsoft Office Suite & bespoke IT systems
Personal Qualities
Driven and motivated in all aspects of life and work.
Active and energetic with a love for the outdoors.
Often found climbing mountains or wild swimming.
References
- Andrea Tolton, Director @ KBK Property Services LTD, Accounts@kbkservices.co.uk, 07815 431841
- Kristina Thomson, Head of Quality & Governance @ Rennie Grove Peace Hospice, Kristina.thomson@renniegrovepeace.org, 07791 514671
Timeline
OPERATIONS LEAD
KBK Property Services
03.2024 - 07.2025
SERVICE LEAD - HERTS & BUCKS
Rennie Grove Hospice Care
05.2022 - 03.2024
CLINICAL EDUCATION & QUALITY LEAD
Rennie Grove Hospice Care
06.2020 - 05.2022
REGIONAL CLINICAL DEVELOPMENT NURSE
Barchester Healthcare
10.2019 - 06.2020
LOCALITY CLINICAL LEAD (BAND 7)
Hertfordshire NHS Community Trust
11.2018 - 10.2019
CASELOAD MANAGER (BAND 6)
Your World Recruitment
11.2016 - 11.2018
COMMUNITY STAFF NURSE (BAND 5)
CNWL Trust
03.2016 - 11.2016
COMMUNITY STAFF NURSE (BAND 5)
Buckinghamshire Healthcare Trust
03.2015 - 01.2016
NURSING HOME CARE WORKER
Hulcott Nursing Home
01.2013 - 01.2015
Bachelor of Science - BSc Adult Nursing
University of Bedfordshire
01.2012 - 04.2015
HOME CARE WORKER
Home Choice Care
10.2010 - 01.2013
SALES CO-ORDINATOR
Personal Group Benefits
11.2009 - 10.2010
MANAGER ADMIN SUPPORT (POSTMAN - starting position)
Royal Mail
12.2008 - 11.2009
PRISON OFFICER
HMP Woodhill
02.2008 - 12.2008
A-Levels - Biology, Psychology, Sociology
Amersham & Wycombe College
01.2006 - 04.2007
SENIOR SALES ADVISOR in Ceramic Tile Showroom (SALES ASSISTANT - starting position)
Tile Shapes
11.2005 - 02.2008
GCSEs - 9 A-B
Dr Challoner’s High School
01.1999 - 04.2004
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