Kim Thompson

Program Manager: AUG 2016 - JUL 2025

• Line management responsibility for 5 project managers, enhancing performance through mentoring and recruitment.
• Oversaw project portfolio of over 25 software development apps for electronic data capture systems, aligning with sales and marketing initiatives.
• Served as primary contact for external clients, fostering positive relationships and managing expectations effectively.
• Facilitated client software validation processes, swiftly addressing issues to expedite product market readiness.
• Managed critical client escalations and resolved issues to maintain service quality.
• Executed multiple IT systems rollout projects, ensuring seamless implementation and user training to avoid downtime.
• Led complex business unit close-down, including migration and decommissioning of major regulated systems.
• Implemented project governance processes, achieving enhanced control and transparency across initiatives.

Senior Project Manager: OCT 2012 - JUL 2016

• Line management responsibility for 3 project managers.
• Managed project delivery of software development release portfolio within regulatory guidelines (Software as a Service for commercial use).
• Led the project rollout of IT specific hosting & infrastructure projects to ensure seamless implementation to end user (internal business), i.e. O365 migrations, Windows 11, etc.
• Worked collaboratively with clients and key stakeholders to ensure continuous improvement.
• Implemented and actively maintained risk & issue logs, introducing tighter controls and minimizing unplanned interruptions.
• Introduced monthly project reporting templates to report on projects status to support senior management decisions on prioritisation.

Project Manager: MAR 2010 - OCT 2012

• Project managed the software development release portfolio (25+apps) within regulatory guidelines (Software as a Service for commercial use) aligning with sales & marketing strategy.

Temporary assignment delivering operational improvements to their c.1000 business centres.

• Oversaw £20M operating system upgrade for 2,500 users, managing complex communications stream.
• Executed mobile rollout for 500 frontline sales staff through training and communication programme.
• Rationalised 23,000 legacy databases to under 250, eliminating additional hardware costs.
• Centralised group-wide purchasing system for 2,500 users, achieving significant cost savings.
• Led several major staff relocation projects impacting up to 600 users, including cosmetic enhancements.
• Delivered multiple successful voluntary team projects, enhancing work environment for 100 staff members.