Church and community involvement, dressmaking, baking, walking, reading, and spending time with family These interests demonstrate creativity, attention to detail, and a positive work-life balance
Kim Stupple
Tavistock,Devon
Summary
Motivated professional with proven strengths in customer-facing roles, adept at adapting to changing demands through effective problem-solving and active listening. Demonstrates a commitment to service excellence and a positive attitude in all interactions. Recognized for enhancing customer satisfaction and fostering strong relationships.
Overview
9
9
years of professional experience
Work History
Post Office Clerk
Morrisons
Bedford, Bedfordshire
03.2017 - 01.2026
- Delivered customer service for postal banking and government services, ensuring accurate support and guidance.
- Sold stamps, postage envelopes, and postal products to customers promptly.
- Processed mail and parcels by sorting, accepting, and distributing workflows.
- Calculated postage costs and advised customers on suitable mailing options.
- Handled registered, certified, insured, and tracked mail services accurately.
- Completed banking transactions, including deposits, withdrawals, bill payments, and transfers.
- Maintained accurate cash handling and financial records for audits.
- Assisted customers with passport applications, renewals, and document verification.
- Processed driving licence applications and renewals, verifying identity information.
- Verified customer identification and followed postal banking and government regulations.
- Responded to customer inquiries and resolved service-related issues to enhance customer satisfaction.
- Informed customers about the benefits of postal banking and government services to enhance awareness.
- Completed administrative tasks and maintained accurate records and documentation.
- Remained composed and professional even in high-stress situations when serving customers.
- Managed customer complaints with empathy and professionalism, resolving issues promptly to uphold trust and loyalty.
- Managed financial transactions including bill payments, currency exchange, and postal orders, adhering to strict security protocols.
- Worked flexible hours to deliver outstanding levels of service to customers.
- Trained new staff on postal procedures and customer service standards, enhancing team performance.
- Coordinated with couriers and external agencies for efficient mail handling and dispute resolution.
Education
Diploma of Higher Education - Math, English, Typing, Shorthand Art Sociology Transport/Logistics C.P.C in National/International
John Bunyan School
Bedford, BDF01-1996
Skills
- Cash handling
- Logistics understanding
- Transaction management
- Mail processing
- Delivery record keeping
- Customer query resolution
- Customer service excellence
- Customer service etiquette
- Attention to Detail
- Logistics understanding
- Problem solving
- Decision making
- Time management
- Self-motivation
- Professionalism
- Active listening
- Empathy towards customers
- Patience with difficult customers
- Positive attitude
- Customer service
- Client confidentiality
- Self-motivation
Interests
Accomplishments
Fuji photo film - Employee of the year.
Additional Information
Flexible and reliable, with the ability to work as part of a team or independently.
Moved to Tavistock 28th May 2026 to be closer to family and to be part of the Community.
Timeline
Post Office Clerk
Morrisons
03.2017 - 01.2026
Diploma of Higher Education - Math, English, Typing, Shorthand Art Sociology Transport/Logistics C.P.C in National/International
John Bunyan School