- Chairman Of St Austell Players
- Treasurer of St Austell Players
- Regular participant in local Theatre Performance and Directing
- Mentoring of New Directors
Kim Rowe
St Austell,Cornwall
Summary
Proven track record in leadership and team management, with keen focus on customer service excellence and operational efficiency. Skilled in fostering positive team environments and driving sales targets through strategic planning and effective communication. Adept at problem-solving and adapting to new challenges with proactive approach. Committed to delivering results and enhancing overall branch performance.
Overview
21
21
years of professional experience
Work History
Community Branch Manager
Santander UK
Liskeard, Cornwall
05.2005 - Current
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Analysed financial reports to monitor branch performance and identify areas for improvement.
- Prepared and presented reports on branch performance, trends, and forecasts to senior management.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Evaluated market conditions and competitor activities to adjust strategies and maintain competitive edge.
- Kept organisation in compliance with regulations and internal requirements.
- Cultivated strong industry relationships to promote services and improve business operations.
- Implemented risk management procedures to minimise losses and safeguard assets.
- Organised community outreach programs to enhance the branch's public image and community involvement.
- Represented [Type] operations at board meetings, public hearings and events.
Education
NVQ Level 3 - Management
University Of Leeds
Leeds01-2010
NVQ Level 4 - Transformational Management
University of LloydsTSB
Truro01-1995
A-Levels - A Levels Maths Physics Chemistry
St Austell 6th Form college
St Austell01-1988
GCSEs - O Levels
Wadebridge School
Wadebridge01-1986
Skills
- Customer relationship management
- Sales strategy development
- Financial analysis
- Regulatory compliance
- Team building
- Branch operations
- Risk management
- Leadership development
- Customer service
- Performance reporting
- Staff training
- Customer relations
- Team building and training
- Staff mentoring
- Operations management
- Customer relationship management systems
- Retail banking
- Financial management
- Integrity and ethics
- Financial leadership
- Performance driving
- Talent development
- Research and Development
- Change implementation
- Organisational awareness
- Digital transformation knowledge
- Organisational structuring
- Performance metrics
- Project management tools proficiency
- Customer service excellence
- Time-management
- Staff management
- Decision making
- Active listening
- Effective communication
- Team Leadership
- Computer literacy
- Communication proficiency
Interests
Timeline
Community Branch Manager
Santander UK
05.2005 - Current
NVQ Level 3 - Management
University Of Leeds
NVQ Level 4 - Transformational Management
University of LloydsTSB
A-Levels - A Levels Maths Physics Chemistry
St Austell 6th Form college
GCSEs - O Levels
Wadebridge School