Kim Robson
Stoney Stanton,Leicestershire
Summary
Ambitious hairdresser offering 12 years of experience. Takes pride in executing complex colour services. Conversational and energetic with expertise in building client relationships through flexible approach and consistent results. Personable and engaging with a passion for personal growth. Skilled in interpreting customer requests and achieving superior results. Experienced in designing and delivering a variety of in-salon events.
Background includes creating, launching, managing and working within three separate salon environments and developing a brand along the way.
Overview
9
9
years of professional experience
Work History
Hair Stylist and Salon Owner
Eleven Eleven The Salon - Home Based
Stoney Stanton, Leicestershire
10.2023 - Current
- I have protected and increased my client base by devising and implementing social media marketing strategies.
- Developed my technical understanding of ASP products through courses, online education and self study. This has allowed me to convert artistic concepts into actionable and repeatable technical approaches.
- Nurtured innovative and inspiring ethos to promote originality, resourcefulness and creativity in the salon team.
- Conducted research and gathered information from multiple sources to keep up with current trends.
- Created eCommerce and digital marketing calendars in line with brand strategies, inventory delivery dates and key holidays.
Hair Stylist and Salon Owner
Eleven Eleven The Salon LTD
Narborough, Leicestershire
10.2020 - 09.2023
- Developed fresh and creative techniques to match changing industry trends.
- Created and distributed promotional materials to attract new clients.
- Oversaw hiring, training and development of salon staff members.
- Conducted staff meetings to identify areas for improvement and resolve internal team issues.
- Designed and delivered multiple social events, including bi-annual fayres, masterclass evenings and ticketed product launch evenings.
- Monitored salon expenditure and implemented financial controls for efficient salon operations.
- Created welcoming and nurturing environment for employees and customers to promote sales and services.
- Increased organic traffic and bookings through regular updates to the salon's website which I built.
- Spearheaded sales strategy by upskilling team in upselling and cross-selling to increase revenue.
- Developed and implemented business plans to meet objectives and goals.
- Established and upheld extremely high levels of customer service to achieve guest satisfaction.
- Increased client base by devising and leading social media marketing strategy across Facebook and Instagram.
- Leveraged strategic networking to create new business opportunities.
- Improved efficiency and productivity by acquiring new skills through online learning and self study.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Analysed and monitored salon expenditure using Excel to reconcile transactions and accounts.
- Developed plans and strategies to promote continuous improvement.
Hair Stylist and Salon Owner
HUSH
Enderby, Leicestershire
06.2015 - 05.2020
- Oversaw planning and execution of launching the business and related marketing strategies.
- Organised salon rota to cater for increased workload during peak hours and days.
- Oversaw daily operations to promote safety, cleanliness and hygiene standards.
- Upsold aftercare products to improve salon profits.
- Monitored expenses and revenue to manage budget needs.
- Introduced new and creative techniques, such as Balayage, to keep the salon current and match changing industry trends.
- Facilitated payroll tasks to provide salaries to staff.
- Tracked purchases and shelf stock to maintain consistent inventory.
Education
NVQ Level 2 - Hairdressing
Leicester College
LeicesterGCSEs -
Countesthorpe Community College
LeicesterA-Levels -
Countesthorpe Community College
LeicesterSkills
- Comprehensive knowledge of hair colouring techniques and colour theory
- Ability to effectively communicate in a clear and engaging manner
- Strong interpersonal skills
- Experience designing and delivering multiple in salon experiences such as masterclasses and product launch evenings
- Excellent customer service and support abilities
- Great understanding of business principles
- Enthusiastic approach to marketing
- Proven ability to adapt to different learning styles, skill levels and cultural backgrounds
- Problem Solving
- Attention to detail
- Time Management
- Networking
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Affiliations
- Creating social media content for my business
- Keen reader
Accomplishments
Awarded Leicester College Student of the Year whilst studying hairdressing
References
References available upon request.
Timeline
Hair Stylist and Salon Owner
Eleven Eleven The Salon - Home Based
10.2023 - Current
Hair Stylist and Salon Owner
Eleven Eleven The Salon LTD
10.2020 - 09.2023
Hair Stylist and Salon Owner
HUSH
06.2015 - 05.2020
NVQ Level 2 - Hairdressing
Leicester College
GCSEs -
Countesthorpe Community College
A-Levels -
Countesthorpe Community College
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