Summary
Overview
Work history
Education
Skills
Accomplishments and Achievements
Timeline
Generic

KIM OWEN

Ripley,United Kingdom

Summary

Accomplished logistics professional with extensive expertise in international logistics and multimodal transport networking. Demonstrates a strong understanding of global logistics, shipping regulations, and customs compliance, ensuring efficient import and export operations. Proven track record in freight forwarding and waste management, complemented by project management experience and mentoring capabilities. Adept at handling hazardous materials while maintaining exceptional customer service standards. Skilled in team leadership, conflict resolution, and supplier relationship management, driving successful transportation liaising efforts. Committed to advancing career goals through continuous improvement in complex problem analysis and strategic logistics solutions. I am a professional
with strong morals and ethics and believe myself to be an asset to any team. I am passionate in all that I do, and consider myself to be a dedicated employee.

Overview

29
29
years of professional experience

Work history

Logistics Manager

Diversified EMEA
Egham, Surrey
10.2023 - Current
  • Analyse shipping and fulfilment costs to identify potential cost savings through renegotiated agreements, new warehouse partners, and other systems or process improvements
  • Take ownership of new 3PL appointed by you if you deem necessary, whilst maintaining company expectations and policies
  • Audit fulfilment and shipping invoices to ensure accuracy and consistency
  • Develop strategic plans to improve the productivity, quality, and efficiency of shipping and warehouse operations while maintaining excellent customer experience
  • Have the ability to see and create the bigger long-term picture yet quickly implement and iterate to drive impact
  • Working with key departments and customer to meet delivery expectations
  • Enforcing regulations and company policies
  • Apply correct protocols for custom clearance / duties entering and departing non EU countries, with preparation of invoices etc
  • Advised on best practices in logistics management, effecting change across organisation.
  • Cultivated relationships with freight forwarders to ensure timely deliveries.
  • Collaborated cross-functionally, fostering a cohesive working environment.
  • Led team meetings to communicate logistics objectives clearly and effectively.
  • Coordinated closely with sales department, aligning logistics strategies with sales forecasts.
  • Reviewed supplier performance periodically for quality assurance purposes.
  • Monitored logistical expenses to keep operating costs low.
  • Negotiated rates with transport providers to achieve project budgets.
  • Planned logistics across international boundaries to reliably meet delivery requirements.
  • Introduced operational and administrative procedures to uphold integrity of current processes.
  • Maintained compliance with transportation regulations, ensuring safety standards were met at all times.

Operations Manager

Fini Sweets UK
Woking
09.2022 - 08.2023
  • Leading supply chain, logistic flows, stock management and supply from Spain
  • Leading Order to Cash Process (order documentation and fulfilment, invoice and payment)
  • Delivery Accuracy and timeliness
  • Sales Forecast accuracy
  • UK / Spain stockholding days
  • Owning the supply process, from order, through supply, storage and delivery to customers.
  • Owning the order to cash process (via Nav365 / Business Central)
  • Maintaining oversight of all NPD / EPD product related projects with Spain HQ
  • Solving customers issues, as well as managing customer and consumer complaints
  • Owning the stock / order planner
  • Full management of Logistics Partner and Freight Forwarder
  • Control and Manage supply chain budget
  • Reporting to HQ and UK Senior Management team
  • Management of one FTE - Operations Assistant

Logistics Manager

New Concept Projects (Mining)
Johannesburg
10.2019 - 08.2022
  • Strategically plan and manage the logistical needs of the company
  • Directing, optimizing and coordinating order cycles
  • Liaising and negotiating with suppliers, and appointed freight forwarders. Planning routes and processing shipments
  • Resolve any arising problems or complaints
  • Meet cost, productivity, accuracy and timeliness targets
  • Constantly strive to find better ways and pricing to transport shipments
  • Comply with laws, incoterms and import / export regulations (SARS, SAD500, Import / Export document control etc.)
  • Take initiative to improve processes and the overall performance of the division and company
  • Keep abreast of developments in the freight forwarding industry
  • Ability to work independently whilst handling and supporting multiple projects
  • Working closely with the Engineers to streamline Logistics and ensure time lines are met to avoid penalties imposed by our clients.

Sales Executive

Earth Logistics
Johannesburg
08.2017 - 09.2019
  • Doing 90% new business sales, and 10% existing business sales to corporate clients
  • Compiling weekly and monthly sales reports for Management
  • Reaching and maintaining targets

Operations Coordinator

Atrax Logistics
Johannesburg
07.2016 - 07.2017
  • Booking shipments with Freight Forwarders, as well as negotiating rates and routing options.
  • Framing customs entries. Processing of Bill of entries, manifests and waybills
  • Arranging International import and export shipments via Air, Sea and Road, from the quoting stage to final delivery
  • Dealing directly with customers and handling any complaints or queries
  • Liaising directly with SARS for stops or clearance delays

Sole Member

Global Express Link
Johannesburg
03.2008 - 06.2016
  • Developing Trade lanes as well as setting up networks
  • Building relationships with service providers
  • Implementing Systems and Procedures
  • Budgets and Forecasting
  • Negotiating rates, services and contracts
  • Managing a team
  • Obtaining and growing a client base
  • Day to day running of a business
  • Reason for closing the business: Merged business with Atrax due to lack of cashflow and opportunity to diversify.

New Business Development Exec

FedEx Express
Johannesburg
12.2003 - 02.2008
  • Bringing on new business.
  • Compiling weekly and monthly sales reports for Management.
  • Reaching and maintaining a monthly new business target.
  • Cold Calling.

Accounts Executive

FedEx Express
Johannesburg
03.2003 - 11.2003
  • Maintaining existing client base.
  • Visiting no less than 30 customers per week.
  • Resolving customer complaints.
  • Compiling weekly and monthly sales reports for management.

Call Centre Team Leader

FedEx Express
Johannesburg
02.2001 - 02.2003
  • Monitoring and guiding my team on a daily basis.
  • Daily and monthly statistics for management.
  • Discreet listening on Call center agents, handling irate customer calls.
  • Assisting the CSD Manager with queries and workload.
  • Going on customer visits when need be.
  • Holding monthly team meetings.
  • Being able to solve problems without asking for assistance from upper management.

Call Centre Agent

FedEx Express
Johannesburg
01.2000 - 01.2001
  • Handling of all incoming calls into the Call Centre, responsible for the front line tracking of shipments, taking collections, giving quotes and answering general questions as well as sorting out general and customs queries.

In-House Controller

FedEx Express
Johannesburg
06.1997 - 12.1999
  • I was the In-house Controller at one of FedEx's V.I.P customers - Volkswagen of S.A.
  • My essential duties and responsibilities included that I ensured all motor vehicle spares were sent to the dealerships when ordered.
  • All the shipments were properly packaged.
  • I had to build and maintain strong relationships with both V.W and its Dealerships.
  • I also had to research and grow the existing client base.
  • I implemented and maintained appropriate administrative systems, compiled monthly reports for management.
  • I also ensured that all operational and administrative functions were carried out on a daily basis.

C.O.D Department

FedEx Express
Johannesburg
06.1996 - 05.1997
  • Confirming all inbound C.O.D shipments with customers for delivery.
  • Handling all C.O.D payments from customers and various other admin duties.

Education

GCSEs -

Norkem Park High
South Africa

Skills

  • Customer service
  • Logistics management
  • Emotional intelligence
  • Honesty and Integrity
  • Problem solving
  • Dependability
  • Teamwork and collaboration
  • Conflict resolution
  • Attention to detail
  • Process improvement strategies
  • Adaptive leadership
  • People management
  • Self motivated
  • Project management
  • Leadership skills
  • Administrative procedures
  • Sales skills
  • Microsoft Office Suite
  • International logistics expertise
  • Knowledge of shipping regulations
  • Multimodal transport networking
  • Waste management
  • Customs compliance
  • Hazardous materials handling
  • Supplier relationship management

Accomplishments and Achievements

  • Working with Emotional Intelligence
  • Financial Life Skills Workshop
  • Bytes Communication Systems - Call Centre Supervisor Training Course
  • Management Development – Phase 1, 2 & 3
  • Time and Territory Management - Sales Course
  • Basic Supply Chain Management - Sales Course
  • E.S.S (Essential Selling Skills) – 5 Day Course
  • Distinction obtained for Sales and Marketing Management Course – Damelin
    (May 2006)
  • FedEx – Won a car for being the Top Sales Rep
  • FedEx – Won incentive to go overseas to Thailand, and then again to Zanzibar &
    Mombasa.
  • Ran a successful business for 8 years

Timeline

Logistics Manager

Diversified EMEA
10.2023 - Current

Operations Manager

Fini Sweets UK
09.2022 - 08.2023

Logistics Manager

New Concept Projects (Mining)
10.2019 - 08.2022

Sales Executive

Earth Logistics
08.2017 - 09.2019

Operations Coordinator

Atrax Logistics
07.2016 - 07.2017

Sole Member

Global Express Link
03.2008 - 06.2016

New Business Development Exec

FedEx Express
12.2003 - 02.2008

Accounts Executive

FedEx Express
03.2003 - 11.2003

Call Centre Team Leader

FedEx Express
02.2001 - 02.2003

Call Centre Agent

FedEx Express
01.2000 - 01.2001

In-House Controller

FedEx Express
06.1997 - 12.1999

C.O.D Department

FedEx Express
06.1996 - 05.1997

GCSEs -

Norkem Park High

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KIM OWEN